We know that disruptions in IT systems availability can seriously impact your business. That's why when you choose the extreme performance of an Oracle Exadata Database Machine, Oracle Exalogic Elastic Cloud, or Oracle SuperCluster you can also gain access to enhanced support for high availability and performance—Oracle Platinum Services—at no additional cost.
Customers with Platinum Certified Configurations (PDF) can access the enhanced support of Oracle Platinum Services under their existing Oracle Premier Support agreement without paying extra.
In addition to receiving the complete support essentials with Oracle Premier Support, qualifying Oracle Platinum Services customers also receive:
Monitoring and patching by Oracle means you can focus on strategic projects and core business operations instead of administrative tasks and fighting fires.
Are you ready to take advantage of Oracle Platinum Services? Learn more by reviewing the resources on this page and by taking the next steps outlined to the right.
Sprint Drives IT and Business Gains with Exadata and Platinum Services
"One of the things that really helped us a great deal was the Platinum Services that come with Exadata. That type of support model allows me to sleep at night—this has been a godsend for me."
Oracle Platinum Services works 24/7 to help maintain the health and availability of WestJet's Tier 1 infrastructure.
Accenture uses Oracle Engineered Systems and Oracle Platinum Services to help customers mitigate risk, reduce costs and ensure maximum uptime for their business critical systems.
thetrainline.com leveraged Oracle Platinum Services to reduce IT resource workload by 30%, which freed IT teams to explore the full potential of Oracle Exadata's processing power to bring new database applications and services online faster and innovate the business model to deliver further benefits.
"The platinum services offering has been a great addition to Oracle Premier Support. We saw results very quickly; and our experience has exceeded my expectations."
"We have different suppliers who deliver our support, but it makes it difficult for us to meet our service levels. We believe Oracle's Platinum support can improve that so we are able to meet our service levels and, at the same time, lower our cost."
Reduce operational risk with around-the-clock fault monitoring and ensure continued availability for the core banking processes running on Oracle Exadata.