Oracle Platinum Services
High Availability Support for Engineered Systems
Available at no additional cost to Oracle Premier Support customers who maintain certified configurations on Oracle engineered systems. Features include: 24/7 fault monitoring, faster response and restore times, and patch deployment services.
Overview and Benefits
Remote Fault Monitoring and Update Services in a Standard Support Package
Oracle Platinum Services provides remote fault monitoring with faster response times and patch deployment services to qualified Oracle Premier Support customers—at no additional cost.
Optimized for High Availability and Performance
We know that disruptions in IT systems availability can seriously impact your business. That's why we engineer our hardware and software to work together. Oracle engineered systems are fault tolerant and pre-integrated to reduce cost and complexity while increasing productivity and performance.
And now, when you choose the extreme performance of an Oracle Exadata Database Machine, Oracle Exalogic Elastic Cloud, or Oracle SPARC SuperCluster T4-4, you can also gain access to extreme support—Oracle Platinum Services.
Extreme Support Value
Customers with certified configurations running on Oracle engineered systems can gain access to:
- 24/7 Oracle remote fault monitoring
- Industry-leading response and restore times
- 5 minute fault notification
- 15 minute restoration or escalation to development
- 30 minute joint debugging with development - Update and patch deployment four times per year
Oracle customers are already experiencing the benefits of Oracle Platinum Services. Learn more by reviewing the resources on this page and by taking the next steps outlined to the right.
Video: Highlights from Mark Hurd announcement of Oracle Platinum Services (1:11)
Customer Videos
"The platinum services offering has been a great addition to Oracle Premier Support. We saw results very quickly; and our experience has exceeded my expectations."
"We have different suppliers who deliver our support, but it makes it difficult for us to meet our service levels. We believe Oracle's Platinum support can improve that so we are able to meet our service levels and, at the same time, lower our cost."
Next Steps
- View qualifying Certified Configurations (PDF)
- Learn how Oracle can help update your existing engineered system to a Certified Configuration
- Contact us about initiating Oracle Platinum Services for your existing engineered system
- Learn more about Oracle engineered systems
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