Oracle Platinum Services
Enhanced Support—No Additional Cost
Enhanced support provided at no additional cost to Oracle customers running certified system configurations (PDF)—includes 24/7 fault monitoring, accelerated response, and system patching services.
Overview and Benefits
Optimized for High Availability and Performance
We know that disruptions in IT systems availability can seriously impact your business. That's why when you choose the extreme performance of an Oracle Exadata Database Machine, Oracle Exalogic Elastic Cloud, or Oracle SuperCluster you can also gain access to enhanced support for high availability and performance—Oracle Platinum Services—at no additional cost.
Monitoring and Patching Included With Your Standard Support Package
Customers with Platinum Certified Configurations (PDF) can access the enhanced support of Oracle Platinum Services under their existing Oracle Premier Support agreement without paying extra.
In addition to receiving the complete support essentials with Oracle Premier Support, qualifying Oracle Platinum Services customers also receive:
- 24/7 Oracle remote fault monitoring
- Industry-leading response and restore times
- 5 minute fault notification
- 15 minute restoration or escalation to
development
- 30 minute joint debugging with development - Patch deployment performed by Oracle four times per year
Extreme Support Value
Monitoring and patching by Oracle means you can focus on strategic projects and core business operations instead of administrative tasks and fighting fires.
Are you ready to take advantage of Oracle Platinum Services? Learn more by reviewing the resources on this page and by taking the next steps outlined to the right.
Resources
- Data sheet: Oracle Platinum Services data sheet (PDF)
- Data sheet:Oracle Platinum Services FAQ (PDF)
- Data sheet: Certified Configurations for Oracle Platinum Services (PDF)
- Data sheet: Oracle Advanced Support Gateway Host System Requirements (PDF)
- Data sheet: Oracle Platinum Services Technical Support Policy (PDF)
- Video: Oracle Platinum Services Centers of Excellence (3:16)
- Video: Highlights from Mark Hurd announcement of Oracle Platinum Services (1:11)
Video: Keeping Your Information and Environment Secure with Oracle Platinum Services (3:40)
Customer Highlights
thetrainline.com leveraged Oracle Platinum Services to reduce IT resource workload by 30%, which freed IT teams to explore the full potential of Oracle Exadata's processing power to bring new database applications and services online faster and innovate the business model to deliver further benefits.
"The platinum services offering has been a great addition to Oracle Premier Support. We saw results very quickly; and our experience has exceeded my expectations."
"We have different suppliers who deliver our support, but it makes it difficult for us to meet our service levels. We believe Oracle's Platinum support can improve that so we are able to meet our service levels and, at the same time, lower our cost."
Next Steps
- View qualifying Certified Configurations (PDF)
- Learn how Oracle can help update your existing engineered system to a Certified Configuration
- Contact us about initiating Oracle Platinum Services for your existing engineered system
- Learn more about Oracle engineered systems
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