Oracle Platinum Services

Enhanced Support—No Additional Cost

Enhanced support provided at no additional cost to Oracle customers running certified system configurations (PDF)—includes 24/7 fault monitoring, accelerated response, and system patching services.


Overview and Benefits

Maximize Availability and Performance
Maximize Availability and Performance

We know that disruptions in IT systems availability can seriously impact your business. That's why when you choose the extreme performance of Oracle Engineered System you can also gain access to enhanced support for high availability and performance—Oracle Platinum Services—at no additional cost on certified configurations.

Monitoring and Patching Included With Your Standard Support Package
Monitoring and Patching Included With Your Standard Support Package

Customers with Platinum Certified Configurations (PDF) can access the enhanced support of Oracle Platinum Services under their existing Oracle Premier Support agreement without paying extra.

In addition to receiving the complete support essentials with Oracle Premier Support, qualifying Oracle Platinum Services customers also receive:

  • 24/7 Oracle remote fault monitoring
  • Industry-leading response and restore times
      - 5 minute fault notification
      - 15 minute restoration or escalation to
      - 30 minute joint debugging with development
  • Patch deployment performed by Oracle up to four times per year
Extreme Support Value
Extreme Support Value

Monitoring and patching by Oracle means you can focus on strategic projects and core business operations instead of administrative tasks and fighting fires.

Learn More About How to Get Platinum Certified

Are you ready to take advantage of Oracle Platinum Services? Learn more by reviewing the resources on this page and by taking the next steps outlined to the right.

Video: Prevent Problems/Decrease Costs: Oracle Platinum Services (3:20)

Customer Highlights

Reliance Commercial Finance Minimizes Business Risk
Reliance Commercial Finance Reliance Commercial Finance recommends Oracle Platinum Services as a differentiator that accelerates their product release cycle, minimizes business risk, and maintains uptime at no additional cost.

Sprint Drives IT and Business Gains with Exadata and Platinum Services
Sprint Drives IT and Business Gains with Exadata and Platinum Services "One of the things that really helped us a great deal was the Platinum Services that come with Exadata. That type of support model allows me to sleep at night—this has been a godsend for me."

Richard Ewald, Senior Technical Architect, Data Warehousing, Sprint

Early Warning System GmbH Boosts Monitoring of International Sports Betting to Protect Integrity of Soccer
"With Oracle Platinum Services, we have a single contact person and are always on the latest patches, and with our deployment, EWS is fit for the future."

Thomas Hartmann, Head of Information Technology, Early Warning System GmbH


Khan Bank

Khan Bank Ensures Smooth Banking Operations, Improves IT Team Productivity by 40%, Enhances Customer Satisfaction, and Supports Growth
"Only Oracle Platinum Services could deliver the remote monitoring services we required to ensure high system availability, increase our IT team productivity by 40% and minimize skills-shortage risk."

Arvind Joshi, Director of Information Technology, Khan Bank



POSCO Responds 10x Faster to Customer Inquiries, Gains Steel-Production Efficiency, and Enhances Customer Satisfaction
"With Oracle Platinum Services, we raise service requests (SRs) 45x faster, diagnose problems 15x faster, and have initiated a predefined action plan. We can also upload log files 4x faster with support from Oracle engineers, reducing the time the IT team spends on administrative and maintenance work, and enabling them to focus on strategic initiatives."

Sai Prasad

Sai Prasad Creates Daily Sales Reports 60x Faster, Launches New Products in Just Two Hours, and Reduces Costs
Sai Prasad consolidated multiple databases for Oracle's JD Edwards onto Oracle Exadata to create faster daily sales reports, improve work efficiency, accelerate the time to market, and reduce operating costs.

Swiss Re

Swiss Re Gains 40% in Operational Efficiency and Reduced Outages by 80%
"Oracle Platinum Services freed our team to focus on improving the quality and availability of insurance and reinsurance information across the organization."

Roland Schiller, Architect, Swiss Re


See all customer stories

Next Steps

  • View qualifying Certified Configurations (PDF)
  • Learn how Oracle can help update your existing engineered system to a Certified Configuration
  • Learn more about Oracle engineered systems
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