Oracle Platinum Services

Enhanced Support—No Additional Cost

Enhanced support provided at no additional cost to Oracle customers running certified system configurations (PDF)—includes 24/7 fault monitoring, accelerated response, and system patching services.


Overview and Benefits

Maximize Availability and Performance
Maximize Availability and Performance

We know that disruptions in IT systems availability can seriously impact your business. That's why when you choose the extreme performance of Oracle Engineered System you can also gain access to enhanced support for high availability and performance—Oracle Platinum Services—at no additional cost on certified configurations.

Monitoring and Patching Included With Your Standard Support Package
Monitoring and Patching Included With Your Standard Support Package

Customers with Platinum Certified Configurations (PDF) can access the enhanced support of Oracle Platinum Services under their existing Oracle Premier Support agreement without paying extra.

In addition to receiving the complete support essentials with Oracle Premier Support, qualifying Oracle Platinum Services customers also receive:

  • 24/7 Oracle remote fault monitoring
  • Industry-leading response and restore times
      - 5 minute fault notification
      - 15 minute restoration or escalation to
      - 30 minute joint debugging with development
  • Patch deployment performed by Oracle up to four times per year
Extreme Support Value
Extreme Support Value

Monitoring and patching by Oracle means you can focus on strategic projects and core business operations instead of administrative tasks and fighting fires.

Learn More About How to Get Platinum Certified

Are you ready to take advantage of Oracle Platinum Services? Learn more by reviewing the resources on this page and by taking the next steps outlined to the right.

Video: Prevent Problems/Decrease Costs: Oracle Platinum Services (3:20)

Customer Highlights

Sprint Drives IT and Business Gains with Exadata and Platinum Services
Sprint Drives IT and Business Gains with Exadata and Platinum Services "One of the things that really helped us a great deal was the Platinum Services that come with Exadata. That type of support model allows me to sleep at night—this has been a godsend for me."

Richard Ewald , Senior Technical Architect, Data Warehousing, Sprint

Oracle Platinum Services works 24/7 to help maintain the health and availability of WestJet's Tier 1 infrastructure.


Accenture uses Oracle Engineered Systems and Oracle Platinum Services to help customers mitigate risk, reduce costs and ensure maximum uptime for their business critical systems.


"The platinum services offering has been a great addition to Oracle Premier Support. We saw results very quickly; and our experience has exceeded my expectations."

Vincent Biddlecombe, CTO, Transplace

"We have different suppliers who deliver our support, but it makes it difficult for us to meet our service levels. We believe Oracle's Platinum support can improve that so we are able to meet our service levels and, at the same time, lower our cost."

Michel Bosman, Lead Architect, KPN
First Investment Bank

Reduce operational risk with around-the-clock fault monitoring and ensure continued availability for the core banking processes running on Oracle Exadata.

See all customer stories

Next Steps

  • View qualifying Certified Configurations (PDF)
  • Learn how Oracle can help update your existing engineered system to a Certified Configuration
  • Learn more about Oracle engineered systems
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