| Benefit | How It's Delivered |
| Data and Application Availability to maintain critical business functions | - Problem prevention through support alerts, on-demand risk analysis, and patch/configuration recommendations
- Rapid resolution through 24/7 access to the Oracle knowledgebase, technical support, Auto Service Request, priority service request handling, remote diagnostics, and two-hour onsite hardware service1
- Experienced Oracle Support engineers and OEM parts
- Updates for all covered system software (Oracle Solaris, Oracle Linux, Oracle VM, and integrated software (e.g. firmware))
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| Optimal Performance to achieve maximum productivity | - Proven best practices from Oracle and the global My Oracle Support Community
- Product support news and ongoing software and firmware performance improvements
- Fully-integrated system support and management through included access to My Oracle Support and Oracle Enterprise Manager Ops Center
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| Greater Security to protect vital business interests | - Early awareness of potential issues and vulnerabilities with covered system software through Oracle Security Alerts
- Effective maintenance through security patches delivered via regularly scheduled Oracle Critical Patch Updates
- Oracle Software Security Assurance encompassing every phase of the product life cycle
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| Operational Efficiency to reduce costs and increase organizational effectiveness | - Reduced interruptions and problem resolution times
- More effective use of internal resources by leveraging Oracle's system support and software development competencies
- System software enhancements to get more from underlying hardware and supported applications
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| Ongoing Competitiveness to achieve long-term business success | - New releases to system software included to help you keep up with changing requirements
- Tools and resources to make upgrading easier and faster so you can take advantage of the latest technology
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