Oracle Premier Support for Systems

Award-winning Support for Oracle Servers and Data Storage Systems

Oracle Premier Support for Systems provides the essential services and resources your business needs to maintain the availability of your systems and the business applications they support.

Benefit How It's Delivered
Data and Application Availability to maintain critical business functions
  • Problem prevention through support alerts, on-demand risk analysis, and patch/configuration recommendations
  • Rapid resolution through 24/7 access to the Oracle knowledgebase, technical support, Auto Service Request (ASR), priority service request handling, remote diagnostics, and two-hour onsite hardware service1
  • Experienced Oracle Support engineers and OEM parts
  • Updates for all covered system software (Oracle Solaris, Oracle Linux, Oracle VM, and integrated software (e.g. firmware))
Optimal Performance to achieve maximum productivity
  • Proven best practices from Oracle and the global My Oracle Support Community
  • Product support news and ongoing software and firmware performance improvements
  • Fully-integrated system support and management through included access to My Oracle Support and Oracle Enterprise Manager Ops Center
Greater Security to protect vital business interests
  • Early awareness of potential issues and vulnerabilities with covered system software through Oracle Security Alerts
  • Effective maintenance through security patches delivered via regularly scheduled Oracle Critical Patch Updates
  • Oracle Software Security Assurance encompassing every phase of the product life cycle
Operational Efficiency to reduce costs and increase organizational effectiveness
  • Reduced interruptions and problem resolution times
  • More effective use of internal resources by leveraging Oracle's system support and software development competencies
  • System software enhancements to get more from underlying hardware and supported applications
Ongoing Competitiveness to achieve long-term business success
  • New releases to system software included to help you keep up with changing requirements
  • Tools and resources to make upgrading easier and faster so you can take advantage of the latest technology

1 Your system must be within an Oracle two-hour service coverage area to receive two-hour service as a standard feature.

Need Help? Find it at My Oracle Support
TSIA Star Award 2013
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