Oracle Premier Support for Software

Comprehensive Software Support

Oracle Premier Support provides access to product updates and enhancements, as well as technical assistance and support resources to help you maintain your product, optimize performance, and effectively implement new software functionality.

Benefit How It's Delivered
Data and Application Availability to maintain critical business functions
  • Problem prevention through support alerts, on-demand health checks, and patch/configuration recommendations
  • Rapid resolution through 24/7 access to the Oracle knowledgebase, technical support, priority service request handling, and remote diagnostics
  • Software patches and supportability enhancements
Optimal Performance to achieve maximum productivity
  • Proven best practices from Oracle and the global My Oracle Support Community
  • Ongoing access to the latest software performance improvements and product support news
  • Configuration optimization through integration between My Oracle Support and Oracle Enterprise Manager
Greater Security to protect your vital business interests
  • Early awareness of potential issues and vulnerabilities through Oracle Security Alerts
  • Effective maintenance through security updates delivered via regularly scheduled Oracle Critical Patch Updates
  • Oracle Software Security Assurance encompassing every phase of the product life cycle
Operational Efficiency to reduce costs and increase organizational effectiveness
  • Reduced interruptions and problem resolution times
  • More effective use of internal resources by leveraging Oracle's software development and support competencies
  • Product enhancements enabling extended business efficiencies
Ongoing Competitiveness to achieve long-term business success
  • New software releases, fueled by Oracle R&D investment, to help you keep up with changing requirements
  • Faster implementation of product innovation with less risk using Oracle Upgrade Advisors
  • The ability to upgrade on your schedule with the unique benefit of Oracle Lifetime Support
Need Help? Find it at My Oracle Support
Continuous Access to Innovation: Oracle Siebel

The Business Value of Oracle Proactive Support Services

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