Oracle Advisor Webcasts

Working Effectively with Support
Learn how to save time and work effectively with Support. Obtain details on leveraging your support investment and customer best practices. Understand support terminology, tools and the escalation process. Discover how you can proactively avoid problems by being aware of the set of support tools available.

• Duration - 1 hour
• Audience - Any user of Oracle Support Services and tools

My Oracle Support: Features & Functionality
(formerly Introduction and Advanced My Oracle Support)
During this live session you will be introduced to the user-friendly, easy to navigate web-portal based on Adobe Flash technology. Learn how to effectively use the features and functionality of My Oracle Support including: navigation, searching, knowledge browsing, patch downloads, service requests, communities, and configuration management.

• Duration - 1 hour
• Audience - Any user of Oracle Support Services and tools

Configuration Management within My Oracle Support
(formerly Software Configuration Manager)
During this session you will learn how to prevent problems before they occur! Optimise your systems based on the latest Oracle knowledge and best practices! Resolve your Service Requests faster! This live web seminar will concentrate on the preventative and proactive capabilities available to you via the configuration manager while introducing you to Oracle's new user interface called 'My Oracle Support'

• Duration - 1 hour
• Audience - Any user of Oracle Support Services and tools

Advanced Support Tools—DBA Specific
Learn to leverage your investment in Oracle Support by fully utilizing advanced proactive tools and resources. This seminar highlights the many features available, including how to personalize through My Headlines, search tips and techniques, personalized Knowledge Power Views, and the power of the configuration manager. A wide range of proactive tools will be covered, including the Remote Diagnostic Agent (RDA), the Ora-600 Lookup Utility, Install Healthchecks and a menu of over 300 SQL Scripts. The sessions will conclude with a section devoted to best practices when working with Oracle Support, and using the Escalation process for management attention.

• Duration - 1 hour
• Audience - Any user of Oracle Support Services and tools

Database upgrade Companion
Upgrading the Database is a serious project that customers undertake. Understanding all of the upgrade resources that are available, ensure our customer's success in the strategy of Product Lifecycle Management. We will review the Lifetime Support Policy for the Database 9i, and show the new document 'Database Upgrade Companion v2' in 'My Oracle Support', to exercise best practice for pre-upgrade planning, upgrade operations, post-upgrade analysis, critical and recommended patches etc. . If you still running Database release 9.2 and thinking of upgrading to 10g, then you should take this Advisor WebCast.

• Duration - 1 hour
• Audience - Oracle Users managing an upgrade

Remote Diagnostic agent customer workshop
The Remote Diagnostic Agent Customer Workshop provides an overview of the Server Technologies Diagnostic Tool—Remote Diagnostic Agent (RDA).

• Duration - 1 hour
• Audience - Any user of Oracle Support Services and tools

Peoplesoft Enterprise Change Assistant
This webcast will introduce the PeopleSoft Enterprise Change Assistant tool and highlight some of its key functionality. Change Assistant for PeopleSoft Enterprise can enable you to assemble and organize the steps necessary to apply patches and fixes for your People Tools maintenance updates. Learn about the functionality provided and new enhancements available in the latest release, and how you can use the tool to increase efficiency in maintaining your applications.

• Duration - 1 hour
• Audience - Peoplesoft Enterprise users who manage maintenance/upgrades

Peoplesoft Enterprise: Change Impact Analyzer
PSChange Impact Analyzer (PSCIA) is a powerful Tool that shows the far reaching effects that even one small change to a PeopleSoft object can have. PSCIA is designed to help developers and designers assess these effects before they make their changes, thereby providing everyone downstream—QA, Documentation, and most of all our Customers—with a better product experience.

• Duration - 1 hour
• Audience - Any user of Oracle's Peoplesoft involved in design and Development of Apps

Peoplesoft Enterprise: Setup Manager
Setup Manager is a tool that helps you implement PeopleSoft applications by using a project and predefined tasks to produce a setup task list that is specific to your implementation project.

• Duration - 1 hour
• Audience - Any user of Oracle's Peoplesoft involved in design and Development of Apps

JD Edwards Change Assistant
This webcast will introduce the JD Edwards Enterpriseone and JD Edwards World Change Assistant tool and highlight some of its key aspects. Change Assistant can expedite and facilitate the process of search, identification, downloading and deployment of software patches, and can provide dramatic improvements compared with manual processes. Learn about the functionality provided and new enhancements available in the latest release, and how you can use the tool to increase efficiency in maintaining your applications.

• Duration - 1 hour
• Audience - Users of JDE World and E1 customers involved in applying patches to Apps

Enterprise 1 Support Assistant
Support Assistant is a JD Edwards EnterpriseOne tool to quickly capture environment and package information and package the results so they can be sent to an Oracle support engineer electronically. Learn how to use this tool and its functionality. This tool is available for all of our customers at no extra cost, as part of your current Premier Support services.

• Duration - 1 hour
• Audience - Users of Oracle's JDE Support—E1 customers

Support Diagnostic for E-Business Suite
Support Diagnostics are a set of powerful tests to analyse your EBS environment and setup. They provide detailed information on how to proactively solve potential issues in your installation before they occur. This seminar will give you an opportunity to learn all the details about Support Diagnostics for E-Business Suite, including a live demo using real examples.

• Duration - 1 hour
• Audience - Technical administrators, functional administrators by modules, Functional end users

Maintenance Wizard
The Maintenance Wizard guides you through the maintenance and upgrade processes. The tool presents maintenance and upgrades as step-by-step processes; enables validation of each step, tracks the completion of the step, and maintains a log and status; is a multi-user tool that enables the system administrator to give different users assignments based on any combination of category, product family, or task level; automatically installs many required patches for you; and provides project management utilities to record the time taken for each task, completion status and project reporting.

• Duration - 1 hour
• Audience - Oracle Users who will manage a maintenance/upgrade project

Advanced Support Tools—Apps Specific
Learn to leverage your investment in Oracle Support by fully utilising advanced, proactive tools and resources. This seminar highlights the many features available, including how to personalise knowledge Power Views, Best practises and the power of the configuration manager. This seminar also demonstrates how to avoid problems through the use of the Support Diagnostic application tools, which include recommended corrective actions. Using these tools can proactively minimize downtime by identifying potential problems.

• Duration - 1 hour
• Audience - Any user of Oracle Support Services and tools