Premier Support | Support Benefits | Oracle
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Oracle Premier Support for Software

COMPREHENSIVE SOFTWARE SUPPORT

WHY ORACLE SUPPORT

You made an investment in Oracle software to make your business more efficient, cost-effective, risk-resistant, and competitive. Oracle Premier Support gives you access to product updates and enhancements, as well as the very latest support resources created to help you maintain your product, improve product performance, and implement new product functionality as it becomes available. Oracle Premier Support provides consistent coverage across all Oracle software including Oracle Database, Oracle Fusion Middleware, Oracle Fusion Applications, Oracle Enterprise Business Suite, PeopleSoft, Siebel, ATG, JD Edwards, Hyperion, Primavera, and hundreds more. Regardless of the Oracle software you're running, you can count on Oracle Premier Support to help you maximize the value of your investment.

  • Unparalleled innovation. Oracle Premier Support entitles you to software enhancements and updates fueled by Oracle's multi-billion dollar annual investment in R&D. We protect your solution with Lifetime Support.
  • Industry-leading customer support. Through exclusive focus on Oracle products and support that's delivered directly by Oracle's own employee experts, Oracle has won more awards during the past 10 years for customer support than any other enterprise IT vendor.
  • Powerful proactive support tools. Our unique tools for preventive maintenance, accelerated problem resolution, knowledge sharing, and guided lifecycle advice provide a new level of value by leveraging technology to deliver outcomes far superior to traditional IT support.
  • Integrated service. Whether you are running a combination of Oracle software or a complete Oracle hardware/software stack, you can count on integrated support and product updates with a single point of accountability and consistent service worldwide.

ONLY ORACLE OFFERS SIGNIFICANT BENEFITS

Benefit How It's Delivered
Data and Application Availability
to maintain critical business functions
  • Problem prevention through on-demand health checks and patch recommendations
  • Rapid resolution through 24/7 Oracle technical support with priority service request handling
  • Elimination of potentially costly vendor finger-pointing through comprehensive integrated support
Optimal Performance
to achieve maximum productivity
  • Proven best practices from Oracle and the global My Oracle Support Community
  • Ongoing access to the latest product performance improvements
  • Configuration optimization through Oracle proactive support tools and resources
Security
to protect your vital business interests
  • Early awareness of potential issues and vulnerabilities through Oracle Security Alerts
  • Effective maintenance through security patches delivered via Oracle Critical Patch Updates
  • Oracle Software Security Assurance encompassing every phase of the product life cycle
Operational Efficiency
to reduce costs and increase organizational effectiveness
  • Dependable technical solutions and software updates leveraging Oracle's specialized expertise and core competencies
  • Instant answers through direct access to knowledge and product information on My Oracle Support
  • Ability for limited internal resources to focus on business-specific IT priorities instead of product-specific IT maintenance
Ongoing Competitiveness
to achieve long-term business success
  • Gain competitive advantage and keep pace with change through software enhancements
  • Implement product innovation more quickly and with less risk through Oracle Upgrade Advisors
  • Upgrade on your schedule with the unique benefit of Lifetime Support and Applications Unlimited

RELATED SERVICES

CUSTOMER RESULTS

Oracle's reliability and support help Sonus to quickly get products to market and enjoy long-term customer satisfaction. "We look at Oracle as more of a partner than a vendor. Our field experts and engineers help us resolve any problems quickly and help us identify ways to continue to optimize our systems. For example, the performance optimization and tuning advice they have given us on Oracle Database has made significant improvements. This level of support is extremely beneficial,".
Sonus Networks (PDF)

Get Proactive! with Oracle Proactive Support Services