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Oracle Premier Support for Operating Systems

Complete Operating System Support With On-Demand Product Updates

Your investment in Oracle Solaris, Oracle Enterprise Linux, and Oracle VM operating systems enables you to handle the most demanding IT applications with world record performance. Now protect your technology investment and keep your business operations running effectively and efficiently with Oracle Premier Support for Operating Systems.

BENEFITS
  • Get immediate access to expertise. Oracle support expertise guarantees fast, accurate resolution so you can focus on your business.
  • Take the risk out of your operating environment. Avoid business disruption, and enhance security with our proactive, preventive services.
  • Improve business efficiencies. Lower your total cost of ownership with highly personalized services that leverage Oracle/Sun expertise and IP.
  • Protect your IT investment. Get unlimited, lifetime subscription to future product and support innovations.

COMPREHENSIVE SUPPORT FROM THE SOURCE

If you are running Oracle Solaris, Oracle Enterprise Linux, Oracle VM or any combination of these products on your system and you have opted not to purchase complete system coverage, this is the service offering for you. Receive award-winning support, access to new software innovation, and proactive support tools for any or all of these three leading software products for one great price. Protect your technology investment and keep your business operations running effectively and efficiently with Oracle Premier Support for Operating Systems.

Leverage To uniquely enable you to: To enjoy these benefits:
Single-price coverage for any or all of the following
  • Oracle Solaris
  • Oracle Enterprise Linux
  • Oracle VM
  • Get the most of your Oracle products
  • Deliver on your commitments
  • Effectively manage your investment
  • Higher business value
  • Lower operating cost
  • Reduced risk
24/7 technical support
  • Access to Oracle experts
  • Remote diagnostic tools
  • Lifetime Support
  • Quickly resolve issues
  • Get fast answers
  • Upgrade the OS on your schedule
  • High availability
  • Increased productivity
  • Trust in the guidance you receive
24/7 online resources
  • Oracle knowledgebase
  • Product documentation
  • Oracle support communities
  • Best practices
  • Quickly access solutions to known problems
  • Collaborate with industry peers and Oracle product specialists
  • Less time searching for answers
  • More value from your investment
Proactive support tools
  • Support alerts
  • Software update tools
  • Security resources
  • Sun Services Tools Bundle
  • Embedded diagnostic tools
  • Gain awareness of potential issues before they impact your business
  • Better manage your software updates and system configuration
  • Mitigate risk
  • Reduce cost
  • Maximize business value
Software updates
  • for Oracle Solaris
  • for Oracle Enterprise Linux
  • for Oracle VM
  • Tap into valuable enhancements and new software releases
  • Access critical security patches and bug fixes
  • Security and system stability
  • Performance improvements
  • New features and functionality
Alignment with Oracle software support services
  • Database
  • Middleware
  • Applications
  • Receive a consistent level of service across products
  • Support the complete IT stack more effectively
  • Deliver a better IT service to your customers
  • Business success

¹ You must be within an Oracle two-hour service coverage area to receive two-hour response as a standard service.