Oracle Shared Shell

Secure Collaboration at Your Control

Oracle Shared Shell is a collaborative service tool that allows you to retain participant access and control while Oracle support services engineers remotely view and diagnose Sun systems. This Java-based application provides secure, remote access to a terminal session that is shared simultaneously by customers and support services engineers. You control who participates and who has access to the remote session.

• Easy-to-access, easy-to-use tool solves complex problems. No installation or configuration necessary—application is loaded only when required and runs on any operating system with Java Runtime Environment installed (version 1.4.2 or higher required)
• Complete control over participatant- and session-access. Colleagues and Oracle engineers participate in the conference as needed to quickly resolve problems while maintaining security protocols.

See the Oracle Shared Shell User's Guide for more information.

• Make sure you have a recent version of the Java Runtime Environment installed. Check installation information at the Java verification page, or visit the java.com auto-install or manual-download page. The minimum required version is 1.4.2. Both Java SE 5 (1.5.0) and Java SE 6 (1.6.0) are supported.
  
  Important Note: Oracle Shared Shell does not work correctly with JRE version 6u29, and we are working on a solution. Meanwhile, please use this workaround:
  
  1. Download and install latest supported JRE version from http://www.oracle.com/technetwork/java/javase/downloads/jre-6u26-download-400751.html Multiple JREs can co-exist at the same time, so it won't cause any issues with client environment.
  2. When there is a need to use Oracle Shared Shell, open Java control panel (either Java applet in Control Panel on Windows, or Java Preferences on Mac) and select Java tab. Click View button for Java Runtime Environment Settings and uncheck any versions above 1.6.0_26
  3. Launch Oracle Shared Shell as usual.
  When Oracle Shared Shell session is finished, restore settings by checking latest JREs as described in step 2.
• You need an Oracle Web Account username (e-mail address) and password to use Oracle Shared Shell. This is the same account you use to access resources on oracle.com and the My Oracle Support delivery platform. Note: If you don't have an account, you can create one at http://myprofile.oracle.com.
  Oracle employees: Use your Oracle Single Sign-On account credentials.
• Click the Launch Oracle Shared Shell link to launch the application. Refer to the user's guide for further instructions.
• Please note: You should not use Shared Shell to display confidential information that you do not want to disclose to other participants in the Shared Shell session; in no event may you provide access to any health information.

• Launch Oracle Shared Shell