Linux

Oracle Linux Support

Oracle Linux leverages Oracle’s world-class support infrastructure to offer 24/7 Linux support in 145 countries worldwide. Oracle delivers highest quality, enterprise-class, low-cost support for Linux with:

Now, with the acquisition of Ksplice, Oracle offers zero downtime updates for customers with Oracle Linux Premier Support
Premier backports
Management and clustering software at no additional charge
Comprehensive legal indemnification (Top 5 Facts About Oracle’s Indemnification for Linux)
Full-stack testing and best practices with Oracle Validated Configurations
Lower cost – use our Cost Calculator to see your savings

Oracle’s Sun x86 Systems include Oracle Linux support. When you purchase Oracle’s Sun x86 Systems with Premier Support for Systems, Oracle Linux Premier Support is included (as well as support for Oracle VM and Oracle Solaris). Read more about Oracle Premier Support for Systems and Oracle Premier Support for Operating Systems.

LEVELS OF SUPPORT

Oracle provides different levels of Linux Support to choose from. All are available for eight years starting from the general availability of an Oracle Linux release.

Support Level	Benefits
Oracle Linux Premier Support	All of the benefits of Oracle Linux Basic Support Backports of fixes Indefinite sustaining support Zero downtime updates with Ksplice Enterprise Manager 12c Linux management included » Read more
Oracle Linux Basic Support	24/7 access to Oracle My Oracle Support (web-based customer support system), including the ability to log service requests online Ability to phone to submit SRs » Read more
Oracle Linux Network Support	24/7 access to Oracle Unbreakable Linux Network (ULN) Access to software enhancements, bug fixes, and security errata Full indemnification against intellectual property claims

	LEARN MORE
	Oracle Linux Support policies (PDF) Support Coverage (PDF) Lifetime Support Policy: Coverage for Oracle Linux and Oracle VM (PDF) List of supported Oracle Linux and Red Hat Enterprise Linux Releases Oracle Linux certified hardware White Paper: Fast, Modern, Reliable: Oracle Linux (PDF) Data Sheet: Oracle Management Pack For Linux (PDF) Top Ten Reasons Why Oracle Linux Delivers More Value Than Red Hat Enterprise Linux White Paper: Oracle Linux: An Overview (PDF) Oracle Linux FAQ (PDF) Linux Cost Calculator Oracle Linux Support and Oracle VM Support Global Price List (PDF)

Oracle 1-800-633-0691

Oracle Store

Shop for Oracle Linux support at the Oracle Store.

Support

Customers

How Dell Migrated from SUSE Linux to Oracle Linux
Adriatic Slovenica implements Oracle Linux
SK Telekom Uses Oracle Linux Support to Ensure Availability of Its Database Infrastructure
BT Chooses Oracle Linux for Its Cloud (video, 2 min.)
BT Chooses Oracle Linux for Its Cloud

BT's CTO, Surren Partabh, explains why they chose Oracle Linux with Premium support, and how Oracle Linux integrates to BT's application and cloud environment.

View all customers

Technical Information

Brochures and Data Sheets

Data sheet: Ksplice (PDF)
FAQ: Ksplice
Data sheet: Unbreakable Enterprise Kernel for Oracle Linux (PDF)
FAQ: Oracle Linux (PDF)
Data sheet: Unbreakable Linux Network (PDF)
FAQ: Oracle Clusterware for Oracle Linux

White Papers

How Dell Migrated from SUSE Linux to Oracle Linux
MySQL 5.5 Benchmark on Oracle Linux
Preventing Silent Data Corruption (PDF)
Oracle Linux (PDF)
Oracle Linux Support (PDF)
Unbreakable Linux Network (PDF)
Edison Group: True Enterprise-Quality Linux Support

Newsletters

Podcasts

Ensuring Data Integrity (MP3)
Blazing Performance on Linux (MP3)
Top 10 Reasons to Migrate from Red Hat to Oracle Linux (MP3)
Btrfs Update (MP3)
OCFS2 Features and Benefits (MP3)
Subscribe to Oracle Linux Podcasts

Videos

A tour of the Btrfs file system presented by Avi Miller (video, 48:52 min.)
Edward Screven's Keynote about Oracle Linux and Oracle VM (OOW'11) (video, 40 min.)

Edward Screven's Keynote about Oracle Linux and Oracle VM (OOW'11)

Oracle EVP John Fowler and Chief Corporate Architect Edward Screven's keynote at Oracle OpenWorld 2011
Wim Coekaerts talks about the latest Oracle Linux features (OOW'11) (video, 11 min.)

Wim Coekaerts talks about the latest Oracle Linux features (OOW'11)

OTN's Todd Trichler interviews Wim Coekaerts, SVP of Oracle Linux and Virtualization
Oracle Linux and Virtualization Training (video, 8 min.)

Oracle Linux and Virtualization Training

This presentation describes the training available for Oracle Linux as well as Oracle's VM Server Products, VM Server for x86 and Oracle VM Server for SPARC.