In the transactional CRM applications market, Oracle was the number 1 vendor, with a market share of 15.6%.
The sales automation segment was a perennial stronghold of Siebel’s. Oracle now owns the space and realized the number 1 position, with a 17.9% market share on revenue of $584 million.
– Worldwide CRM Applications 2006 Vendor Shares: Marketing, Sales, and Customer Service, IDC | Get your free copy of of IDC’s Worldwide CRM Applications 2006 Vendor Shares: Marketing, Sales, and Customer Service. - Reviews of the top 10 CRM vendors including enterprise and mid-market applications
- CRM vendors evaluated in marketing automation, sales automation, customer service and contact center markets
- Comparative scoring metrics and IDC's Competitive Market Map (CMM) for quick solution assessment
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