Great customer service has become a key differentiator that can help organizations retain customers, grow revenue and drive financial and customer success. To excel, organizations must provide customers relevant and accurate answers quickly across any channel of interaction – including Web self service, agent-assisted contact centers and social forums.

Learn how the combination of Oracle and InQuira will enable you to achieve business advantage and improved results by delivering differentiated and world-class customer service and support across all channels.

Speakers:

• Anthony Lye | Senior Vice President, CRM
• Nav Chakravarti | Chief Technology Officer, InQuira

Agenda Topics:

• Increase agent productivity by up to 55% by allowing agents to spend less time researching solutions and more time answering questions
• Increase call deflections and escalations by up to 25% by giving customers answers they need straight from your web site
• Increase call deflections by an additional 20% by enabling intelligent collaboration and resolution through social media channels and forums

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