Re-Imagining Customer Service in Government Research Report
Oracle Corporation
Re-Imagining Customer Service in Government Research Report by Oracle and GovLoop Re-Imagining Customer Service in Government Research Report


At the core of every agency’s mission is an acknowledgement to serve the public in some capacity.  Yet budget constraints, traditionally siloed communication channels, and disparate legacy systems often inhibit organizations from successfully delivering on this core mission. Advances in technology and service delivery systems in the private sector are challenging government organizations to keep up with high customer service standards.

How does government close the gap between customer expectations and agency service delivery? 

The Re-Imagining Customer Service in Government Research Report reveals several examples and ideas on how organizations are optimizing service delivery programs to maximize the customer experience.  Download your copy today to learn how government organizations are performing on customer service deliverables and gain insights into what organizations are doing to address the customer service imperative. 

The research reveals the following five core findings and provides tactics and best practices to help agencies overcome barriers and meet customer service objectives. 

  • Government is challenged by how to identify customers
  • Challenges exist using customer service data
  • Organization cultural hurdles remain for improving customer service
  • Technology enables improved customer service delivery
  • Identification of best practices

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