Oracle Corporation
Understanding Your Consumers: Exceed Expectations with a Superior Customer Experience

Learn what customers across Europe are saying about their service experiences, hear what causes them effort and aggravation and discover what it takes to set your organisation apart.

Today's consumers have more purchasing options than ever before, and expect the highest quality customer experience. With 81% of them willing to pay more for better customer service, how can you differentiate your brand and exceed expectations?

Download this white paper to discover the results of an independent research study into customer interactions.

You'll discover:

  • The five guiding principles for creating a compelling consumer experience
  • What customers really want from your brand when they have an issue
  • How consumers responded to negative service experiences
  • How social media can help increase customer satisfaction

Get your copy now to learn how you can move beyond the 'satisfactory' customer experience to build a satisfied, loyal, and profitable customer base.

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