Los Angeles Department of Building & Safety Lowers Customer Service Costs with Oracle WebCenter
Los Angeles Department of Building & Safety (LADBS) is one of the largest construction permitting departments in the country, serving over 350,000 walk-in and 530,000 phone customers, and issuing over 110,000 permits worth $3 Billion every year.
LADBS needed a way to migrate walk-in and phone transactions to customer self-service, so they turned to Oracle WebCenter and teamed with Oracle Partner 3Di to deliver a customer self-service portal to lower their cost of customer service operation, while increasing customer satisfaction.
Attend this webcast to learn how Oracle WebCenter has allowed LADBS to:
- Deliver a state of the art customer self-service portal
- Reduce traffic on high cost, low satisfaction customer service channels
- Integrate business workflows and legacy applications
To view the webcast “Los Angeles Department of Building & Safety Lowers Customer Service Costs with Oracle WebCenter”.
Contact Oracle: 1.866.906.7878.