Give Your Customers the Personalized and Consistent Experience That They Demand and Your Employees the Means to Provide It
Your employees are interacting with your customers via multiple channels like web, email, smart devices and even social media. Utilizing unified BPM, no matter what channel your customer chooses, allows your employees to offer consistent and personalized service.
This BPM Resource Kit features two white papers that will help you create intelligent applications designed to facilitate your employee’s ability to be more effective when assisting your customers:
- Transforming Customer Experience: The Convergence of Social,Mobile and Business Process Management – a white paper discussing how BPM enhanced with social, mobile and intelligent analytics helps deliver effective customer experience
- Enhancing the Customer Experience: The Promise of BPM Technology for Retailers – an Oracle Solution Brief that showcases customer use cases about the transforming retail industry that has received a decisive boost from multi-channel interactions
Register Now to receive these featured assets and more!