Download the Analysys Mason and Oracle Report - Business Benefits of the Total Customer Experience: Mapping NPS to Revenue
Measuring and managing the customer experience (CX) has been an increasingly important aspect of Communications Service Provider (CSP) operations as CSPs vie for the most valuable customers and work to increase sales to all of their customers.
Analysys Mason and Oracle have collaborated to deliver a unique industry perspective on "The Business Benefits of Total Customer Experience: Mapping Net Promoter Score to Revenue". Based on market research from Analysys Mason's Connected Consumer Surveys, this report provides insights from subscribers on the experiences that really shifts Net Promoter Score for CSP's and how these translate to revenue.
Download the report and understand:
- The five major components of customer satisfaction
- How to reduce churn by 44%
For further information, please contact Fiona Buchanan.