A power shift has occurred. Customers are DRIVING when, how, and where they interact with brands. The velocity of change in customer expectations and the economics of the airline business are forcing airlines to reinvigorate, sharpen, and expand their customer experience (CX) strategies.
Oracle and Tata Consultancy Services (TCS) have combined findings from their independent CX surveys in the airline and travel industries to create a Point of View presenting the top five findings that were particularly well-aligned. Download the Point of View to gain insights that can help you refine, implement and improve your CX strategies.