The Experience Revolution Is Here Please join us for a revolutionary evening of exploration, inspiration, and networking with fellow executives who share your passion for customer experience. Oracle President Mark Hurd will introduce you to the power of everyday interactions over the course of several extraordinary hours. Attend and learn: - What leading brands do to win over customers
- How to unlock the value of customer experiences
- The bottom-line effect of great experiences
- Why doing nothing is not an option
| | | The Experience Revolution Special Event
Monday Evening
June 25, 2012 6 p.m.–9 p.m.  | Join the conversation:
#OracleCX | | |  | | |
 Gotham Hall 1356 Broadway at 36th Street, New York, NY |  | |  Mark Hurd Featured Speaker | | |
| Agenda |
| 6:00 p.m. | Arrive: The Experience Revolution - Concierge Service and Guided Tours by Agents of the Revolution
- Experience the Digital Interactive Gallery
- The Data Behind Customer Experience: Personal Surveys and Peer Interactions
|
| 6:30 p.m. | Kickoff: The Experience Revolution - Welcome Remarks
- Are You Ready for Change?
- Do You Understand the Disruptions Taking Place?
- Continued Networking and Gallery Exploration
|
| 7:30 p.m. | Reveal: The Customer Experience Vision - The Power of Everyday, Every-Channel Interactions
- The Imperative of Understanding Disruptive Innovation
- Understanding Who Your New Boss Is: The Customer
- The Buy/Own, Acquire/Retain Lifecycle
- The Differentiated, Strategic Possibilities of True Customer Experience
|
| 8:15 p.m. | Networking and Gallery Exploration - Concierge Service and Guided Tours by Agents of the Revolution
- Experience the Digital Interactive Gallery
- The Data Behind Customer Experience: Personal Surveys and Peer Interactions
|
| 9:00 p.m. | The Event Concludes, but the Experience Revolution Has Just Begun |
Cocktails and hors d’oeuvres will be served.
