Oracle Customer Experience Seminar: Helping the Public Sector deliver a great Citizen Experience

Friday, 21 September 2012
08:30 – 12:00
Oracle Office
Metalbuen 66
2750 Ballerup
Overview Agenda

Today, individuals and communities want easy-to-use government services, integrated across multiple channels.

With the progress and improvement of service systems in the Private Sector, the public is expectations of service are higher and organizations in the Public Sector must keep up with these expectations.

The Public Sector organizations that can create compelling Citizen Experiences are able to:

  • bring communities together to drive government agenda
  • improve service delivery at the lowest cost
  • understand and respond to the changing needs of individuals

So what can the Public Sector learn from Private Sector success?
Please join us on September 20 and find out how Oracle Customer Experience can help your organization optimize the Citizen Experience:

  • Armando Janigro, EMEA Sales Development Manager, Oracle will talk about how to Engage your Customer with a Distinctive Experience: Exploring trends, concepts and solutions to maximize the value of Customer Journey
  • Accenture will guide you through the practical side of Customer Experience; where to start, how, methods, pit falls, critical success factors, risks and plans

During a snack lunch, we will be addressing the special importance of Citizen Experience and Public Sector Digitalization.
Christian Wernberg-Tougaard, Oracle Public Sector Industry Expert from Denmark will discuss the Oracle vision for better collaboration between the citizen and the Public Sector and give examples of how key issues have been addressed.

Visit our YouTube chanel and get inspired: The Public Sector Experience

Welcome!
Oracle Denmark

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Agenda

08:30

Breakfast

09:00

Armando Janigro, Oracle EMEA Sales Development Manager: “Engage your Customer with a Distinctive Experience: exploring trends, concepts and solutions to maximize the value of Customer Journey”

10:00

Break

10:15

Many clients don’t know where to start. Accenture will guide you through the practical side of Customer Experience; how, methods, pit falls, critical success factors, risks and plans

11:00

Roundup

11:15

During a light lunch you will have the opportunity to talk about your own challenges and discuss in more detail with our experts

A separate lunch for our Public Sector audience will be held addressing the special importance of Citizen Experience and Public Sector Digitalization
Christian Wernberg-Tougaard, Oracle Public Sector Industry Expert from Denmark will discuss the Oracle vision for better collaboration between the citizen and the Public Sector and give examples of how key issues have been addressed. For more information please contact pauliina.friberg@oracle.com

Accenture



If you are an employee or official of a government organization, please click here for important ethics information regarding this event.
Oracle values your privacy, and will treat the information we collect from you as a result of your registration and participation in this activity in accordance with the Oracle Privacy Policy.
Event Details:
Friday, 21 September 2012
08:30 – 12:00

Oracle Office
Metalbuen 66
2750 Ballerup
Click here to see other events in Denmark
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21-SEP-12