Oracle Customer Success Forum - Comcast - Oracle Knowledge

Wednesday, January 23, 2013
1:00 p.m. - 2:00 p.m. ET
View your local time
Conference call
We are pleased to invite you to a discussion with Comcast who will share their experience with Oracle Knowledge. Space for this success forum is limited so please register early.

During this informal reference call, you will have the opportunity to learn how Comcast is using Oracle Knowledge management to transform its business and deliver enhanced service to its customers. The call will include discussion of how Comcast leverages Oracle Knowledge across multiple channels, followed by an open question and answer session with success forum speakers. Please allow one hour for this call.

Topic:

Right Answers at the Right Time: Best-in-Class Service Meets Best-in-Class Knowledge Management at Comcast

Speakers:

- Jeri Shelton, Director, Customer Experience Engineering, Comcast

- Ashish Joshi, Senior Director, Product Management, Oracle

- Nina Patel, Director, Knowledge Solutions Strategy

Organization Profile:

Comcast Corporation (Nasdaq: CMCSA, CMCSK) (www.comcast.com) is one of the world's leading media, entertainment and communications companies. Comcast is principally involved in the operation of cable systems through Comcast Cable and in the development, production and distribution of entertainment, news, sports and other content for global audiences through NBCUniversal. Comcast Cable is one of the nation's largest video, high-speed Internet and phone providers to residential and business customers. Comcast is the majority owner and manager of NBCUniversal, which owns and operates entertainment and news cable networks, the NBC and Telemundo broadcast networks, local television station groups, television production operations, a major motion picture company and theme parks.

Why Oracle Knowledge:

Exceptional customer service has become a key differentiator that can help organizations improve customer satisfaction and loyalty and drive financial success. To excel, organizations must provide customers relevant and accurate answers quickly across any channel of interaction—including Web self service, agent-assisted contact centers and social forums.

Hear firsthand how Comcast is driving innovation through Oracle Knowledge management resulting in:
  • Improved Customer Satisfaction: Provide consistent and relevant answers and support across multiple agents and channels
  • Increased Self-Service: Empower "tomorrow's customer" with more options to self-service by extending agent capabilities to customers
  • Reduced Repeats & Avoidable Truck Rolls: Enable best-practice troubleshooting
  • Increased Visibility to the Agent & Customer Experience: Expose real-time and historical analytics to "shine a light on" the agent and customer experience

Industry : Communications
Employees : Approximately 100,000
Organization : Comcast
Organization Website : www.comcast.com
Products/Services :
Oracle Knowledge


Click the Register Now button to confirm your attendance for this informative event.

After you register your information will be forwarded through an approval process. Once your registration request has been validated against the invitation database, you will receive an email confirmation with your registration details as long as there is availability. Please be advised that Comcast will review the registrants list and may dismiss registrations as they see fit.

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Event Details:
Wednesday, January 23, 2013
1:00 p.m. - 2:00 p.m. ET

Conference call
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23-JAN-13