Oracle Webcast - How to Socially Enable Your Contact Center

Thursday, April 11, 2013
11:00 AM PDT – 2:00 PM EDT
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Live Webcast
Register to watch at your desk!

To engage with today’s customers, you need to go where they are. You need to be prepared to deliver excellent customer service across a range of channels including social, mobile, telephone, and chat.

Join our live Webcast to discover how a socially enabled contact center can help your contact center cut support costs and gain credible customer advocates.

Agenda Topics

  • Engaging your customers through their channel of choice
  • Using Social Media as an Integrated Interaction Channel
  • Taking advantage of Facebook, Twitter, and similar services
  • Building knowledge sharing communities

Register Now

Click on the ‘Register Now’ button to secure your place and also receive a copy of Aberdeen’s Analyst Insights: Social Media and Customer Services

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Event Details:
Thursday, April 11, 2013
11:00 AM PDT – 2:00 PM EDT

Live Webcast
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