Oracle and GovLoop Present- The Changing Face of Customer Service Series: Government Case Studies

Tuesday, June 11, 2013
2:00 PM – 3:00 PM ET
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Customer Service in 2013 is radically different than only one decade ago. Customers expect real-time response across all channels to solve their needs. With the rise of CSMA (cloud, social, mobile, analytics), government agencies have new and innovative tools to meet these increasing demands. Despite this, challenges still remain as agencies attempt to improve their customer service strategy.

On Tuesday, June 11 at 2 p.m. ET, join GovLoop and Oracle to hear first hand government and industry customer service case studies that highlight:

  • Specific customer service challenges/obstacles

  • Tangible best practice strategies to improve service

  • Lessons learned

  • Strategies implemented

  • The role of technology

Presenter: Nicole Callahan, New Media Analyst, Dept. of Education


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Event Details:
Tuesday, June 11, 2013
2:00 PM – 3:00 PM ET

Live Webcast
         
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11-JUN-13