Find answers to the most frequently asked technical help questions when watching Oracle broadband content.
Installation and Configuration
What are the minimum system requirements?
What are the minimum software requirements?
How do I know if I have the required installed components?
Where can I download the free RealPlayer?
Where can I download the Flash plug-in?
Where can I download the latest browser versions?
Solving Playback Problems
Why won't content play?
Why can I play content from some sites, but not others?
Why does content play, but with pauses and "buffering"?
What do I do if I receive the error message "A general error has occurred"?
What do I do if I receive the error message "Requested file not found. The link you followed may be outdated or
inaccurate", "Cannot connect to server", "Unable to connect to server", or other cannot connect to server errors?
Why can't I play Windows Media, or QuickTime content?
Solving Downloading Problems
How can I download files for later viewing?
Why can't I download files to my computer?
Why can't I download an Internet Seminar?
What are the minimum system requirements?
Operating System
CPU
RAM
Sound Card
Speakers
Video Card |
Windows 95 or newer, Mac OS 8 or newer
Pentium II 233 mhz processor or higher
64 MB or more
16-bit or more
Required
65,000 color video display card or higher |
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What are the minimum software requirements?
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How do I know if I have the required installed components?
Run the Plug-In Detector.
Where can I download the free RealPlayer?
You can download the RealPlayer from the Real Networks website.
Note: There are two players on the RealPlayer site, the free player and the trial player, which you must pay for. The free player can be difficult to find so look for it carefully on the RealPlayer site. The text used
most often is "Download the free RealOne Player only" and it is often in the top right corner of the home page.
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Where can I download the Flash plug-in?
You can download the Flash plug-in from Macromedia's website.
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Where can I download the latest browser versions?
You can download the latest browser versions from the Microsoft
or Netscape websites.
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Why won't content play?
The installed player may not be RealPlayer, there may be network congestion, or the computer may be behind a firewall. Check to be sure the installed player is RealPlayer or if the player is timing out; keep trying or try again later when the network is less congested.
If the computer is behind a firewall you may be able to view
content by altering your player settings using the instructions below. However,
some network administrators block all content regardless of the player settings.
If the solution below does not work or to receive the best quality, it is recommended
that you contact your network administrator and request that they configure
the firewall to permit streaming.
Verify your proxy settings by going to Tools - Preferences - Proxy:
Correct configuration:
- PNA - No proxy specified.
- RTSP - No proxy specified.
- HTTP - Use automatic configuration script: http://wpad/wpad.dat
If PNA or RTSP proxy is set to use proxy or automatic configuration script,
change it to "No proxy".
For additional firewall support please visit the Real Networks firewall support page.
How to alter your player settings
Step 1: Manually configure RealPlayer to use HTTP only.
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- On the tools menu, select preferences.
- Expand the Connection category.
- Select Network Transports.
- Check the "Manually configure connection settings option".
- Click the RTSP Settings button.
- Check "Attempt to use HTTP for all content" and uncheck all others.
- Click OK.
- Click the PNA Settings button.
- Check "Attempt to use HTTP for all content" and uncheck all others.
- Click OK
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Step 2: Manually configure RealPlayer proxy settings.
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- On the tools menu, select preferences.
- Expand the Connection category.
- Select Proxy.
- Under Streaming Settings click Change Settings.
- Under HTTP proxy select "Use system internet proxy settings".
- Click OK
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Why can I play content from some sites, but not
others?
The computer may be behind a firewall that has not been optimally configured to allow streaming
content. However, if a server has HTTP streaming enabled, RealPlayer can rollover the protocol
to receive the file through HTTP instead of the typical (and optimal) streaming protocols. This
is why you can receive content from some sites but not others.
You may be able to get content by altering your player settings using the
instructions below. However, some network administrators block all content regardless of your
settings. If the solution below does not work or to receive the best quality, it is recommended
that you contact your network administrator and request that they configure the firewall to
permit streaming.
For additional firewall support please visit the Real
Networks firewall support page.
Follow these instructions on how to alter your player
settings.
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Why does content play, but with pauses and "buffering"?
This is most likely due to congestion on your network. This means that there is not enough available
bandwidth to stream the selected file. Try selecting a lower bandwidth option for playback.
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What do I do if I receive the error message "A
general error has occurred"?
You might receive a "General Error" message when using RealPlayer if the clip you
are playing is unavailable or damaged; or if you have a damaged installation of RealPlayer.
To correct this problem you will need to verify if the error occurs with all clips or only one.
Step 1: Try playing other files.
To verify that the problem is not just with the one file, try playing other files on the Oracle
Broadband site. If you can play other files and only receive the error with the one Oracle
file please send mail to broadband_ww@oracle.com
and include the following information: (otherwise go to step 2).
- Title
- URL where the link is posted
- Type of content, i.e. Real Media content or Raindance Seminar
Step 2: Remove RealPlayer.
Damaged RealPlayer or RealOne Player files may cause general error messages.
Removing them and then reinstalling can resolve these problems.
- Click the Windows Start button, choose Programs, and then Control Panel.
- Double-click the Add/Remove Programs icon.
- Locate RealPlayer or RealOne Player in the list of installed programs.
- Select RealPlayer or RealOne Player and click the Add/Remove button.
- Once you have removed RealPlayer or RealOne Player, restart Windows and reinstall it.
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What do I do if I receive the error message "Requested
file not found. The link you followed may be outdated or inaccurate",
"Cannot connect to server", "Unable to connect to server", or other cannot connect to server
errors?
"Cannot connect to server" errors generally mean that the RealPlayer did not connect
to the computer that serves the media content (the server); they may also occur because the
computer is behind a firewall that has not been configured to allow streaming content or that
the link you clicked on is out-of-date.
Common "cannot connect to server" errors include:
- "Cannot connect to server"
- "Unable to connect to server"
- "Unable to establish connection to server"
- "Check network transport settings or run auto-configure"
- "The RealPlayer was not able to successfully connect to a server for playback"
- "Cannot connect to server, the link you requested may be inaccurate or out of date"
To determine if the error is generated by a firewall or an outdated link
please follow the instructions in step 1 below.
Step 1: Play sample clips from the RealNetworks sample page:
- Open http://service.real.com/test/index.html
in your Web browser.
- Click the links there that match the connection speed of your modem. (For example, 56K).
If the links from this site play correctly, RealPlayer is not the cause
of the error. Please send mail to broadband_ww@oracle.com
and include the following, otherwise go to step 2.
- Title
- URL where the link is posted
- Type of content, i.e. Real Media content or Raindance Seminar
Step 2: Follow
these instructions on how to alter your player settings.
Note: If the computer is behind a firewall you may be able to get content by altering your player settings using the instructions below. However, some network administrators block all content regardless of the player settings. If the solution below does not work or to receive the best quality, it is recommended that you contact your network administrator and request that they configure the firewall to permit streaming.
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Why can't I play Windows Media, or QuickTime content?
Oracle Corporation does not support QuickTime or Windows Media format at this time.
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How can I download files for later viewing?
Open the show window and right click either Real Media to download the video file or MP3 to download the audio only file. These links can be found in the blue bar running through the middle of the show window.
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Why can't I download files to my computer?
This can be due to your RealPlayer settings. Please check to make sure your player has the following settings.
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Why can't I download an Internet Seminar?
Oracle Corporation does not offer Internet Seminars for download at this time.
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