Oracle Webcast

Why won't content play?

Troubleshooting Options:
1. Try clearing browser cache: Instructions

2. The installed player may not be RealPlayer, there may be network congestion, or the computer may be behind a firewall. Check to be sure the installed player is RealPlayer or if the player is timing out; keep trying or try again later when the network is less congested.

3. If the computer is behind a firewall you may be able to view content by altering your player settings using the instructions below. However, some network administrators block all content regardless of the player settings. If the solution below does not work or to receive the best quality, it is recommended that you contact your network administrator and request that they configure the firewall to permit streaming.

Verify your proxy settings by going to Tools - Preferences - Proxy:

Correct configuration:

1. PNA - No proxy specified.
2. RTSP - No proxy specified.
3. HTTP - Use automatic configuration script: http://wpad/wpad.dat

If PNA or RTSP proxy is set to use proxy or automatic configuration script, change it to "No proxy".

For additional firewall support please visit the Real Networks firewall support page.

How to alter your player settings

Step 1: Manually configure RealPlayer to use HTTP only.

		RealPlayer   On the tools menu, select preferences. Expand the Connection category. Select Network Transports. Check the "Manually configure connection settings option". Click the RTSP Settings button. Check "Attempt to use HTTP for all content" and uncheck all others. Click OK. Click the PNA Settings button. Check "Attempt to use HTTP for all content" and uncheck all others. Click OK

Step 2: Manually configure RealPlayer proxy settings.

		RealPlayer  On the tools menu, select preferences. Expand the Connection category. Select Proxy. Under Streaming Settings click Change Settings. Under HTTP proxy select "Use system internet proxy settings". Click OK

Why can I play content from some sites, but not others?
The computer may be behind a firewall that has not been optimally configured to allow streaming content. However, if a server has HTTP streaming enabled, RealPlayer can rollover the protocol to receive the file through HTTP instead of the typical (and optimal) streaming protocols. This is why you can receive content from some sites but not others.

You may be able to get content by altering your player settings using the instructions below. However, some network administrators block all content regardless of your settings. If the solution below does not work or to receive the best quality, it is recommended that you contact your network administrator and request that they configure the firewall to permit streaming.

For additional firewall support please visit the Real Networks firewall support page.

Follow these instructions on how to alter your player settings.

Why does content play, but with pauses and "buffering"?
This is most likely due to congestion on your network. Please return to watch the show On Demand if the buffering continues.

What do I do if I receive the error message "A general error has occurred"?
You might receive a "General Error" message when using RealPlayer if the clip you are playing is unavailable or damaged; or if you have a damaged installation of RealPlayer. To correct this problem you will need to verify if the error occurs with all clips or only one.

Step 1: Try playing other files.

To verify that the problem is not just with the one file, try playing other files on the Oracle Broadband site. If you can play other files and only receive the error with the one Oracle file please send mail to digitalmedia_us@oracle.com and include the following information: (otherwise go to step 2).

1. Title
2. URL where the link is posted
3. Type of content, i.e. Real Media content

Step 2: Remove RealPlayer.

Damaged RealPlayer files may cause general error messages. Removing them and then reinstalling can resolve these problems.

1. Click the Windows Start button, choose Programs, and then Control Panel.
2. Double-click the Add/Remove Programs icon.
3. Locate RealPlayer Player in the list of installed programs.
4. Select RealPlayer and click the Add/Remove button.
5. Once you have removed RealPlayer, restart Windows and reinstall it.

What do I do if I receive the error message "Requested file not found. The link you followed may be outdated or inaccurate", "Cannot connect to server", "Unable to connect to server", or other cannot connect to server errors?
"Cannot connect to server" errors generally mean that the RealPlayer did not connect to the computer that serves the media content (the server); they may also occur because the computer is behind a firewall that has not been configured to allow streaming content or that the link you clicked on is out-of-date.

Common "cannot connect to server" errors include:

1. Try clearing browser cache

Internet Explorer
Select Tools Menu > Internet Options > Temporary Internet Files Section > Click 'Delete Files' button
Close the browser and relaunch to try the link again.



Firefox
Select Tools Menu > Options > Advanced > Network Tab > Cache Section > Click 'Clear Now' button
Close the browser and relaunch to try the link again.



Safari (Mac)
Pull down the Safari menu and select 'empty cache'
Close the browser and relaunch to try the link again.

2. To determine if the error is generated by a firewall or an outdated link please follow the instructions in step 1 below.

Step 1: Play sample clips from the RealNetworks sample page:

If the links from this site play correctly, RealPlayer is not the cause of the error. Please send mail to digitalmedia_us@oracle.com and include the following, otherwise go to step 2.

Step 2: Follow these instructions on how to alter your player settings.

Note: If the computer is behind a firewall you may be able to get content by altering your player settings using the instructions below. However, some network administrators block all content regardless of the player settings. If the solution below does not work or to receive the best quality, it is recommended that you contact your network administrator and request that they configure the firewall to permit streaming.

How can I download files for later viewing?
Open the show window and right click either MP4 to download the video file or MP3 to download the audio only file. These links can be found in the On Demand show window.

Why can't I download files to my computer?
This can be due to your RealPlayer settings. Please check to make sure your player has the following settings.

		RealPlayer  Open the RealPlayer. On the Tools menu, select Preferences. Expand the Connection category. Select Playback Settings. Under Instant Playback uncheck "Enable Instant Playback instead of downloading, whenever possible"