Oracle Social Network

Oracle Social Network is a secure enterprise collaboration and social networking solution for business. With Oracle Social Network, individuals can stay informed of business activities and drive productivity with purposeful social networking. Oracle Social Network provides a unique experience that includes integration with enterprise applications and business process that drives adoption and participation for increased productivity.

Outside Users

Outside user collaboration enables Oracle Social Network users to collaborate with external parties, such as partners, suppliers, and specific customers by participating in Conversations.

Administrators can configure outside user collaboration by enabling extended collaboration and setting up a whitelist of email domains from which users outside the company can be invited to join Oracle Social Network.

Administrators can invite outside users to join either individually through email or in bulk using a wizard in Oracle Social Network Administration.

After accepting the invitation, outside users can access Oracle Social Network in one of two ways:

• Standalone (restricted) web client

• Social in Oracle Cloud Applications (Navigator menu and Home)

• Note: This view is available only if the Oracle Cloud Applications External user has the Oracle Social Network Outsider Role.

Note: Outside users cant access mobile apps, the Desktop Client, or the Outlook add-in.

Youre alerted when outside users are part of a Conversation through several methods. Outside users have a special badge by their names, and their names are shown in purple text. Warning banners appear when viewing any Conversation or document that can be seen by outside users.

Outside users are restricted to limited activities and information. Outside users see only those Conversations theyre added to by employee users. They cant access Social Objects (for example, Accounts or Opportunities) or walls at all, which means they cant view employees personal wall posts.

Hashtags

Hashtags in Oracle Social Network messages allow you to call out a meaningful term or topic, making it easy to search for all content associated with that term or topic. When you post a message, existing hashtags are automatically suggested when you type a hashtag (#) and at least one character. You can search for a hashtag to view messages that have been tagged in any Conversation you have access to. You can also follow a hashtag to see hashtagged items in your list of recent activities.

Social Graph Based Recommendations

Social graph based recommendations provide actionable suggestions based on business data blended with social activity. Oracle Social Network generates recommendations for people to follow and people to add to Conversations. The follow recommendations are based on things you have in common with othersdocuments youve both read, Conversations youre both members of, and such. The Conversation recommendations are based on things that might affect whom you add to a Conversationthe person is one of your contacts, similar Conversations the person is a member of, and common actions.

Wall Controls and Delegation

Wall controls enable you to restrict who can post and reply to messages on your personal wall. Administrators can also assign wall delegates to post content to a users wall on the users behalf.

Updates to Social in Oracle Cloud Applications

The Social icon has been removed from the Oracle Applications Cloud global header area. You now access Oracle Social Network from the Navigator menu or Home page.

The Oracle Social Network user interface has been enhanced to include a document viewer, profile pages for users, a Flags page to manage flags, and group walls.

Developer Site (REST Public APIs)

Oracle Social Network includes a dedicated Developer Site for each customer. The Developer Site enables you to develop social plugin integrations, Social Object integrations, app integrations, and to deploy directly to the staging environment. It includes:

• Social plug-ins

• REST API documentation and tools

• Tools, samples, and how-to guides for building Apps, Social Objects, Conferencing integrations, and Cloud Document integrations

Analytics Enhancements

All users can now view analytics about their usage and about the utilization of your social network. Previously, only service administrators could view analytics.

Analytics have been enhanced to allow you to view:

• Adoption and churn (see how actively Oracle Social Network is used)

• Monthly count of new users, returning users, and churned users

• Churn rate (people who used Oracle Social Network in the prior month, but not in the current month, expressed as a % of total users)

• Average consecutive months of use

• Group analytics (examine Oracle Social Network use by your team)

• Device type trends

• Enhanced help

Note: Statistics now include outside users.

Desktop Client Improvements

Oracle Social Network Desktop provides easy access to Oracle Social Network from your computer desktop. The Desktop Client improvements include:

• Full access to flags and favorites

• A Documents sub-tab in Conversations to make it easier to access documents

• A progress dialogue when downloading documents

• Sync select Conversations to access when not connected to the internet

Add-In for Outlook Improvements

Oracle Social Network Add-In for Outlook provides access to Oracle Social Network from within Microsoft outlook. The add-in improvements enable you to:

• Post emails to Conversations and Social Objects

• Be prompted when sending emails to Oracle Social Network users to use a Conversation instead

• Sync select Conversations to access when not connected to the internet

Support for Additional Cloud Document Stores

Oracle Social Network has added support for additional cloud document stores:

• Dropbox

• WebDAV

Changes to Delete Rules

You can delete a message, document, folder, or app only if:

• You are the creator of the item

• You are a service administrator

• The item is on your wall

• The item is on a wall for which you are a delegate

Notes:

• To delete a folder, you must also be allowed to delete all the subfolders and documents stored in the folder.

• Only a service administrator, the person who created the item, or the person who deleted the item can restore the deleted item.

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