Applications User Experience members (Erika Webb, Laurie Pattison, and Ultan Ó Broin) attended a User Assistance Europe Conference in Stockholm, Sweden. As well as making a big impact, they were impressed with the thought leadership and practical application of ideas in Anne Gentle’s keynote…

The first Macintosh commercial appeared at the 1984 Super Bowl. At that time, people were beginning to purchase home devices with complex controls: VCRs, microwave ovens, phone recorders, and soon, the mobile phone. Consumers were becoming aware of the value…

Consider a customer who is using one of Oracle’s applications, iProcurement, to create a requisition to buy a new printer. The customer moves through the screens to select a printer, decides on a warranty period, enters the location where the printer is to be delivered, and adds toner…

Joseph S. Dumas is a nationally recognized thought leader in user experience methods. Since 1982, he has written books, taught at universities, and consulted for major corporations on the subject of usability. Profit Online spoke with Dumas, now a user interface consultant with Oracle…

In the late 1990s, I had the good fortune to be part of a significant joint effort between industry and government to create standards for usability testing. This was called the Industry Usability Reporting Project, or IUsR, and it was run by the National Institutes for Standards and Technology…