Oracle Usable Apps | Applications User Experience Simplicity, mobility, extensibility
   
 
Customer Role: How User Experience Research Is Conducted
 
Messages and Notifications

The Messages and Notifications pattern set helps designers, developers, and project managers effectively use alerts, notifications, errors and warnings in various business intelligence (BI) applications.

 
   
   
 

The success and effectiveness of a business intelligence application, such as a dashboard and a business performance console, depends a lot on the alerts and notifications mechanism. Alerts, Notifications, Messages, Errors and Warnings are important elements of a BI application. These features notify users of any critical information that needs immediate attention and enables them to take relevant actions to prevent an unwanted situation.

Use the following decision table to determine what pattern is appropriate based on user needs:

User Roles

Alerts & Notifications

A CXO-level user who needs to review the overall health of the organization and be aware of any red flags
Yes
Yes
A middle manager (also an analyst) needs to review key metrics, analyze any problem areas and take relevant actions
Yes
Yes
An analyst (also a process worker) who is responsible for the analysis of various organizational metrics and who also needs to perform data transactions
Yes
Yes
A process worker (customer service representative, clerk) who is also responsible for tasks related to analysis and actions
Yes
Yes
 
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