Messages and Notifications

The success and effectiveness of a business intelligence application, such as a dashboard and a business performance console, depends a lot on the alerts and notifications mechanism. Alerts, Notifications, Messages, Errors and Warnings are important elements of a BI application. These features notify users of any critical information that needs immediate attention and enables them to take relevant actions to prevent an unwanted situation.

Use the following decision table to determine what pattern is appropriate based on user needs:

User Roles	Alerts & Notifications	Errors & Warnings
A CXO-level user who needs to review the overall health of the organization and be aware of any red flags	Yes	Yes
A middle manager (also an analyst) needs to review key metrics, analyze any problem areas and take relevant actions	Yes	Yes
An analyst (also a process worker) who is responsible for the analysis of various organizational metrics and who also needs to perform data transactions	Yes	Yes
A process worker (customer service representative, clerk) who is also responsible for tasks related to analysis and actions	Yes	Yes