Debra Lilley is a Principal Business Consultant with Fujitsu Services, which provides IT systems, services, and products. She works and lives in the United Kingdom and has participated in several rounds of usability testing for Fusion Human Capital Management (HCM). Here’s what she had to say about Oracle’s process:

	Easy Access a Cornerstone to Fusion Applications HCM User Experience Author: Kathy Miedema, Oracle Applications User Experience June 13, 2011 With Fusion Applications, Oracle fundamentally changes a fragmented, frustrating work situation. Users of Human Capital Management (HCM) software often must bounce around between applications, searching diligently for the right information about employees. They may spend a lot of their time tracking down the data they need to complete a task. Fusion offers a completely different user experience. “Easy access is a big differentiator for Oracle, especially in Fusion HCM,” says Aylin Uysal, Senior Manager of Oracle’s Human Capital Management User Experience (UX) team. ”If you want to find data about a person, the data lives in multiple places. There is not a single space where you can go and find all that information about a person -- whether it’s payroll, compensation, or benefits. That is the biggest issue for HCM users. They really want all that information about a person in a single space.” Read more...

Debra Lilley, Principal Business Consultant with Fujitsu Services

Q: What testing were you involved in, and how many rounds of tests have you participated in?

Debra:I have taken part in HCM testing in about seven or eight different sessions. I have been lucky enough to take part three times at UKOUG, plus at Collaborate, Nordic Apps (NOAUG), Oracle’s headquarters in the U.K. at Thames Valley Park, and at Oracle’s U.S. headquarters in Redwood Shores, California.

Q: What sort of feedback did you offer?

Debra: Things I thought were missing, or I would like to have added. The way I would like to navigate, but would seem “obvious” to me.

Q: Does usability testing have an impact on the end product -- in this case, Fusion Applications?

Debra: I know it has. At one round of Talent Management testing, I talked about wanting a “parking lot” for resources that I had not yet processed. I assume others felt similarly, because a year later, it is in there. The team really listened not only to what I wanted, but why I wanted it -- how it would make sense and the value it would add to the process.

Q: What was your overall impression of usability testing with Fusion?

Debra: Fusion usability testing was about what I need to do, the way I would want to do it, rather than being forced into the way the software works. No one told me what to do, just the process they wanted me to follow.

Visit http://debrasoracle.blogspot.com/2009/12/how-proud-am-i.html to read more from Debra Lilley about her thoughts on UKOUG.