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Oracle customer Pam Bateman on usability testing for Fusion FIN


Pam Bateman is a Business Solutions Manager with Emerson, a global manufacturing and technology company. She leads a team of finance professionals who represent several of her company's divisions, and many of them have participated in user feedback sessions and on-site studies for various Fusion financials modules, as well as additional studies on cost center and organization structures. She has also participated in several rounds of usability testing for Fusion. Here’s what she had to say about Oracle’s process:

Better Control Defines Financials User Experience of Fusion Applications

Author: Kathy Miedema, Oracle Applications User Experience
August 26, 2011

“Desktop integration” is a big part of the buzz about Fusion Applications. What does that mean for users of financial applications? It means that the Oracle Applications
User Experience (UX) team has worked to ensure that important tools, including spreadsheets and other features that are vital to employees who daily wrangle massive amounts of data, are easier to access and use in Fusion than anything else users have come across so far.

“Easy access is a big differentiator for Oracle, especially in Fusion HCM,” says Aylin Uysal, Senior Manager of Oracle’s Human Capital Management User Experience (UX) team. ”If you want to find data about a person, the data lives in multiple places. There is not a single space where you can go and find all that information about a person -- whether it’s payroll, compensation, or benefits. That is the biggest issue for HCM users. They really want all that information about a person in a single space.”

Pam Bateman
Pam Bateman, Business Solutions Manager with Emerson

Q: How have you participated in testing on Fusion financials modules?

Pam: Emerson’s involvement began several years ago, when the Fusion Applications were literally on the drawing board. I have participated in the Fusion Strategy Council for several years, and I attended most of their meetings. I have also been in Oracle’s Redwood Shores usability lab a couple of times doing some testing, and last summer I attended a three-day hands-on validation event at Oracle, for General Ledger and some Payables.

Q: What sort of feedback did you offer?

Pam: I described how I thought specific features should work and pointed out where certain tasks felt cumbersome or otherwise odd. For example, I suggested that more instant help would be useful, such as text that appears while the mouse is hovering and hints that pop up for errors. I also listed several features that would be useful for Journals, when I tested that.

Q: Does usability testing have an impact on the end product -- in this case, Fusion Applications?

Pam: Much of our feedback of the past couple of years was incorporated into the product as I observed it last summer. Fusion is presented as a series of dashboards that should greatly minimize user training. And some surprising new features will be considered highly desirable: “tagging” of data elements and the ability to search on those tags and the ability to send an instant message, for example. Customer involvement was key to this.

Q: What was your overall impression of the usability testing you did with Oracle’s Applications User Experience (UX) team around Fusion?

Pam: I found my involvement in the Financials Strategy Council to be valuable in order to understand the strategy and intentions for Fusion Applications, but also to actually see Fusion evolve and see our feedback adopted and implemented by the Fusion Financials UX team. We are very much looking forward to Fusion.














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