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CHI 2011

CHI 2011

May 7 - 12, 2011
Vancouver
http://www.chi2011.org/




Panel - User Experience Management post Mergers and Acquisitions

Anna Wichansky Madhuri Kolhatkar
Anna Wichansky Madhuri Kolhatkar

Presenters: Anna Wichansky, Oracle; Madhuri Kolhatkar, Oracle; Janaki Kumar, SAP Labs, LLC; Dan Rosenberg, SAP Labs, LLC; Michael Arent, SAP Labs, LLC; Esin Kiris, CA; Russell Wilson, CA; Arnold Lund, Microsoft Corporation

This panel will discuss the prominent trend of business consolidations in the enterprise software industry and proffer best practice management techniques for user experience teams following a successfully achieved merger or acquisition.

Our panelists are UX managers who have experienced multiple mergers or acquisitions and will represent both the acquiring and acquired companies’ perspectives.

This panel builds on the success of a SIG organized at CH 2010. It will focus on the UX management aspect post M&A, since this was most interesting to our audience.

We will discuss design and technical challenges such as multiple UI technologies and platforms, navigation paradigms and menu structures, interaction behaviors, visual designs, as well as cultural and organizational challenges such as different maturity levels of UX teams, User Centered Design practices, job titles, talent management, geographical distribution and other cultural differences.

Our goal is to explore best practice solutions that could help other UX managers facing similar challenges.

Date: Tuesday, May 10, 2011
Time: 9:00 AM
Location: TBD




The Benefit Analysis of User Assistance Improvements

Erika Noll Webb Jeff Sauro
Erika Noll Webb Jeff Sauro

Presenters: Erika Noll Webb, Manager UX; Ray Matsil, Usability Design Contractor; Jeff Sauro, Principal Usability Engineer

In this paper, we describe a study conducted to examine the impact of changes to our user assistance model in our enterprise software systems. In this study, we examined both a traditional user assistance model, as well as our new user assistance model.

In the traditional user assistance model, users of a general ledger prototype were given inline error messages and access to a PDF version of the help manual from a help icon at the top of the page.

In the new user assistance model, error messages appeared in pop-up windows with links to specific areas where users could correct the errors. Fields that needed to be changed were highlighted with a red border and when clicked, a description of the required change would appear. When users needed help, they could select from lists of relevant help topics available at different levels based on where they were working in the system.

Date: Thursday, May 12, 2011
Time: 11:00 AM
Location: TBD




How to Conduct International Ethnographic Research with Mobile Users: From Start To Finish

Michele Snyder
Michele Snyder

Presenters: Michele Snyder, Principal Usability Engineer Applications User Experience, Oracle

While some classes are more theoretical in nature, this class is geared to be more practical for those working in industry. The course will provide attendees with the knowledge of how to set up mobile international ethnographic research, how to execute this type of research, how to produce exciting deliverables, and ways to ensure findings make positive effects on final products. Take home templates, tips and tricks, and guidelines will be provided to attendees.

Features:

  • How to Set Up Your Ethnography, International and Mobile Considerations
    • Recruiting effectively internationally
    • Creating and identifying necessary materials and mobile equipment
    • Planning logistics
       
  • How to Conduct Your Ethnography, International and Mobile Considerations
    • Recruiting effectively internationally
    • Creating and identifying necessary materials and mobile equipment
    • Planning logistics
       
  • How to make interesting deliverables to executive and key stakeholder interest
     
  • How to make certain that research findings are incorporated into the product

Date: Thursday, May 12, 2011
Time: 11:00 AM
Location: TBD

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