CMS DITA Europe 2011
November 7 – 8, 2011
Prague, Czech Republic
Using Comics as DITA Education
Presenters: Ultan O’Broin, Director, User Experience, Oracle Applications User Experience, Erika Webb, Manager, User Experience, Oracle Application User Experience
This presentation is about proving the effectiveness of comics in communicating DITA concepts and usage. The Oracle Applications User Experience team's research into the preferred medium for telling product users about new features revealed that comics were much more effective and engaging than traditional formats such as PowerPoint slides. The Oracle team's research began with the development of a selection of comics about DITA concepts and content development. The effectiveness of these comics in communicating DITA messages was measured against other instructional formats, and the results were used to inform Oracle's training strategy.
Test participants were information professionals with DITA, DocBook, and nonstructured authoring backgrounds. Some of these participants had experienced traditional forms of education about DITA and others were new to the area.
This presentation outlines the Oracle team's research methodology, presents the results of the comics test, and recommends how and when comics are best used to educate information professionals about DITA concepts and usage.
Date: Monday, November 7, 2011
Time: 4:30 – 5:10 PM