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HCI International 2011

HCI International 2011

July 9 - 14, 2011
Orlando
http://www.hcii2011.org/




“Oracle Mobile User Assistance Testing”

Erika Webb
Erika Webb

Presenters: Erika Webb, Ultan O'Broin, Ray Matsil, Laurie Pattison, Mindi Cummins

In order to create a set of Oracle Mobile Applications patterns and guidelines that would reflect the needs of customers both in the US and other global areas, we conducted a set of user feedback sessions on messages with mobile application users in both the UK and the US. Participants were asked to consider scenarios that covered how they expected notifications to work, collaboration scenarios, how messages might display, specific wording alternatives for messages, and expectations for confirmation messages. The information gained from these interviews and sessions was used to validate assumptions, previous research findings, and anecdotal evidence, as well as to explore wants and needs for future releases of mobile applications for enterprise users. This information was then used to create a new set of patterns for mobile messaging, as well as to create guidelines for content of messages for our development teams.

Date: TBD
Time: TBD
Location: TBD




Making Personas for Today’s Mobile Workforce

Michele Snyder
Michele Snyder

Presenters: Michele Snyder, Principal Usability Engineer Applications User Experience, Oracle and Anthony Sampanes, Cisco Systems

Personas are fictitious characters that are created to document the goals, behaviors, desires, and limitations of a real group of users. They are an important part of product development because they help keep focus on key user needs. Currently, most personas focus exclusively on desktop users from one geographic area. A new approach was used to create five personas that emphasize mobile usage and unique cultural traits. The personas were created after conducting ethnographic research in India, Singapore and the United States. The layout of the persona highlights the mobile work style, tasks, and use cases. Instead of setting all personas in a single country, each persona is localized and framed in a detailed cultural context. In addition, we included forward thinking aspects into our personas that projected what mobile users will be doing in the future based on expressed needs and the latest technologies.

Date: TBD
Time: TBD
Location: TBD




"Photo Diaries – A Peek into a Mobile Worker’s Life"

Michele Snyder
Michele Snyder

Presenters: Anthony Sampanes, Cisco Systems and Michele Snyder, Principal Usability Engineer Applications User Experience, Oracle

Understanding mobile users and their behaviors in context, across multiple countries and cultures, is challenging and costly. However, the reward of creating a mobile application that meets mobile users’ needs (and is actually used - not deleted within days of being downloaded) is priceless to the user in terms of productivity, the employer by keeping data updated, and the developer by producing a successful application.

To develop such applications, mobile HCI professionals need to identify mobile users’ daily mobile habits and tasks completed with their devices. To uncover unexpected uses and a range of contexts, we recommend using a photo diary technique in conjunction with other ethnographic methods. Conducting mobile photo diaries will help mobile HCI professionals in their application decision making process, by giving them additional insights into their users that may have been inaccessible or unthought-of before, and visually rich deliverables to share with management.

Date: TBD
Time: TBD
Location: TBD



Practical Statistics for User Research

Jeff Sauro
Jeff Sauro

Presenters: Jeff Sauro, Oracle Principal Usability Engineer and James Lewis, IBM

Make better decisions with user research. Is Design A faster than Design B? Do more users convert on the new design? Is our Net Promoter Score statistically better than last year? Learn to use and interpret the right statistical tests on small and large sample user-data using just Excel.

Date: Sunday, July 10, 2011
Time: 9:00 AM - 12:30 PM
Location: TBD




ISO Usability Standards and Enterprise Software

ISO 25062 Usability Test Planning for a Large Enterprise Applications Suite

Sean Rice Jatin Thaker Anna Wichansky
Sean Rice Jatin Thaker Anna Wichansky

Presenters: Sean Rice, Jatin Thaker, and Anna M. Wichansky Ph.D. CPE

In setting out to perform summative usability testing on a new suite of more than 100 enterprise software applications for 400 different user roles, we faced a number of challenges in terms of staffing, scheduling, and resources. ISO 25062 provided a valuable organizing framework to plan, scope, and implement our testing effort. In this paper, we discuss the considerations and steps that we took in test planning and management, including our prioritization strategy and creation of an automated data collection system to minimize impact on staffing resources and the usability engineering workload.

ISO Standards and Enterprise Software: A Case Study Using SUMI and SUS in an International Sale

Joyce Ohgi Jeff Sauro
Joyce Ohgi Jeff Sauro

Presenters: Joyce Ohgi and Jeff Sauro, Oracle USA

Usability standards play an important role in Europe, where companies are legally obligated to ensure that the workplace meets software ergonomic standards. Therefore, usability can be a critical factor in a company’s decision about which enterprise software solution to implement. In this paper, we provide a real-world case study where meeting ISO standards and providing usability data to a customer heavily influenced a competitive sales deal.

Chair: Anna Wichansky, Oracle USA
Date: Wednesday, July 13, 2011
Time: 10:30 AM - 12:30 PM
Location: TBD

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