February Customer Meeting Features Voice, Visualization for Enterprise Apps
Author: Anna Wichansky, Ph.D CPE
Senior Director and Chair, Oracle Usability Advisory Board
Our featured customer at this meeting was Jeff Wilbur of Chevron. Jeff is a certified usability analyst working in the Information Technology Company at Chevron. His team’s goal is to serve as a change agent, building his organization’s capability in UX and inserting usability practices into new applications projects. Chevron operates a multi-vendor application solution, which includes JD Edwards software. With over 61,000 employees in 100+ countries worldwide, the major challenges to usability are both organizational and technical. Chevron has been an OUAB member since 2010; we welcome Jeff as their new representative on the board.
These meetings at Oracle Headquarters are always well attended by Oracle staff and executives, who are anxious for the opportunity to talk with customers, and vice versa. This time we had a Q & A session with Dave Stephens, our Senior VP of Oracle Labs. Dave gave a little background on the plans for UX in his labs, the new organizational home of Applications UX, the board’s sponsoring organization. Dave’s other direct reports provide IT support for the Oracle Sales Force, and customers on Fusion CRM Applications in the Cloud. They also are developing several new fast-track products for CRM using agile methods, including Oracle Voice, which was demonstrated at the meeting.
Dave explained that he wanted the UX team in his organization because UX has many innovative ideas that could get into the products earlier through process integration with agile development. In fact, UX has proposed new product concepts, and provided early concept videos, simulations, prototypes, and early user studies with Oracle Sales concepts such as Oracle Voice. It’s been a gratifying experience to get these ideas recognized and supported by Dave’s executive sponsorship.
Other presentations included a great demo of the new PeopleSoft 9.2 HCM features by Maria Ana Santiago. PeopleSoft 9.2 has had a complete facelift, similar to the simplified UX coming out with future versions of Fusion Applications. The steps required for navigation and operation of most frequently used functions have been drastically reduced. The UX is compatible with tablet devices, too.
We introduced several new Working Groups at our meeting with related presentations. Sherry Mead and Rozita Naghshin made a presentation on the new visualizations UX for Oracle products, which could be applied to anything from big data topologies to database architectural structures. It provides an architectural approach to organizing data for problem solving. They kicked off a new Visualization Working Group and will be collecting data with customers in the U.S. and Europe.
Madhuri Kolhatkar described the UX-Direct website of tools and services for customers. This provides consulting and process support for organizations incorporating UX methods into their upgrade, customization, and extension processes. OUAB customers have first crack at this service and several at the meeting have arranged follow-ups for their organizations.
We’re looking forward to the next meeting which follows COLLABORATE in Denver. We’ll be having data collection activities with JD Edwards executives and customers, iPad iBook applications for the enterprise, an update on Oracle Social Network, and plans for a virtualized UX lab that will allow customers to more easily participate in user studies remotely.