July 2010
In This Newsletter

If you are receiving your first Customer Participation Program (CPP) newsletter, welcome!  As a participant in usability activities, a Customer Advisory Board member, or a council member, you automatically receive this newsletter. You can access archived newsletters on the Usable Apps Web site.
Users Help Maryland Institute College of Art Paint a New Web Experience

By understanding who its users are and what these users want and need from a college Web site, the Maryland Institute College of Art (MICA) is learning how to deliver content more effectively. MICA has implemented many upgrades and redesigns in the past, but the college’s most recent implementation was significant. For the first time, MICA approached the redesign from a user-centered design perspective and finally got the credible results MICA’s leaders desired. The result is more personalized content for constituents and the ability for users to access secure transactions. Read more.
Feedback from OHUG 2010

The Oracle Applications User Experience team held another successful onsite usability lab at OHUG (Oracle Human Resources User Group). Seven Human Capital Management (HCM) flows were tested, as well as a Message design pattern and an Oracle Fusion Skin Survey. All sessions were fully booked. Here’s some feedback from customers about their experiences in the onsite usability lab:

“Oracle is interested!  During the demo session, they were attentive to my comments and suggestions. It feels good to know that I share the feedback of the user group community, together making a HUGE impact on product direction!”
– Carolyn Hayden-Garner
Certified Payroll Professional
Payroll Manager, CB Richard Ellis Group, Inc.
President, OHUG

“Oracle's onsite usability labs provide a great customer experience! I was able to preview upcoming functionality and provide feedback while there was still opportunity to enhance the product. Performing a specific task forces you to focus on the application interface and determine how intuitive it is. The usability team is attentive and truly interested in customer feedback.”
– Carrie Hollack
Oracle HCM Technical Manager, The Great Atlantic & Pacific Tea Company (A& P)
Improved User Experience of PeopleTools 8.50 a Hit
Oracle customer Dennis Mesler of Boise Inc. describes how new and upgraded features in PeopleTools 8.50 boost usability and add real value to the bottom line for Oracle’s customers. To hear what he has to say, watch a video here.
Free Workshop Online: “Oracle Fusion Architecture: Soup to Nuts”
If you didn’t make it to COLLABORATE 10, several Oracle user groups are offering an opportunity to view one of the best-attended workshops of the conference.
The Oracle Applications Users Group (OAUG), Quest International Users Group (Quest), Oracle Development Tools User Group (ODTUG), Oracle Higher Education Users Group (HEUG), Independent Oracle Users Group (IOUG), and Oracle are pleased to announce the FREE online reprise of “Oracle Fusion Architecture: Soup to Nuts.”

The series of daily webcasts, which will be held the week of July 12-16, answer the following questions:
  • Are you wondering about the benefits of Oracle Fusion Middleware?
  • Are you struggling to figure out your roadmap to Oracle Fusion Applications?
  • Are you asking what Oracle Fusion does for the database?
  • Are you concerned about what skills you'll need as an Oracle Fusion developer?
You'll hear from Oracle ACE Directors, thought leaders who have walked the walk and talked the talk when it comes to Oracle Fusion architecture. You'll also hear from Oracle leaders about their work on such Oracle Fusion-related topics as user experience and Oracle Fusi on principles.

Visit the Events section on Usable Apps Web site for more information about the webcasts and a link to the registration page.
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Are You Going to Be at Oracle OpenWorld 2010?

The Oracle Applications User Experience team will be conducting onsite usability customer feedback sessions at Oracle OpenWorld 2010. If you are interested in participating, send an e-mail to angela.johnston@oracle.com.

Read more about the Oracle Applications User Experience team’s presentations and involvement at Oracle OpenWorld here.
See Pictures of Oracle’s State-of-the-Art Usability Labs

Learn more about Oracle’s global research and testing facilities. Visit the Usable Apps Web site to see images of the types of labs that we have, which include one-way observation mirrors, multicamera digital recording, widescreen and multimonitor displays, and eye-tracking systems. Our top-notch equipment helps us analyze how users interact with existing Oracle software, new prototypes, and leading-edge technologies. To find out where our labs are located or to schedule a tour at your next Oracle conference, check in with us online.
FAQ: How Does Oracle Design User Interfaces?

The Oracle Applications User Experience team follows a systematic process when it designs the user interface to applications. The user interface is the part of the software that customers see and interact with. The design process begins by identifying the people who will use the product, what they will use it for, and under what conditions they will use it. In addition, the product’s business requirements are matched with the customer’s goals. The Oracle Applications User Experience team then begins to create a design concept for the user interface. Prototypes of the screens and interactions are created and customers are asked to provide feedback. More iterations of the look and feel of the interface are explored as the design is fleshed out. Near the end of the process, a final industry standard usability test is conducted to verify that the product meets user-interface goals. For more information about user-interface design in industry, visit the Web site for the Usability Professionals’ Association.

Would you like to submit an FAQ? Send your question to teena.singh@oracle.com.
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