Oracle Applications User Experience
Customer Participation Program Newsletter
November 2013
In This Newsletter
As someone who is actively involved with the Oracle Applications User Experience team or as a member of an industry or product-based customer advisory board or council, you automatically receive this newsletter. You can access archived newsletters on the Usable Apps website.
Oracle User Group Conference Roundup: Year in Review
If you have read our previous Customer Participation Program (CPP) newsletters this year, you may already know that the Oracle Applications User Experience (Apps UX) team has hosted a number of onsite usability labs at user conferences. Our usability experts, along with product managers, have conducted more than 250 usability feedback activities in 2013 at Oracle User Group conferences, such as Alliance, COLLABORATE, OBUG Benelux Connect, OHUG Global Conference, UKOUG Apps, and Sangam, in addition to Oracle OpenWorld in San Francisco, California.

Our team has had a phenomenal experience at these events. We’ve met Oracle customers and partners who were eager to collaborate with us and to provide feedback on next-generation design trends and innovations and discover the new user experience for Oracle Fusion Applications, E-Business Suite, PeopleSoft, and other Oracle products. More than 75 percent of the lab participants were new to the Oracle User Experience, meaning that they had not participated in user research activities with us before. Our team looks forward to working with many of you again and also meeting new enthusiastic customers at future Oracle and Oracle User Group events in 2014.
Oracle OpenWorld San Francisco 2013
Angela Johnston, Principal Market Research Analyst, Oracle Apps UX; Sara Woodhull, Principal Product Manager, Oracle; UX participant, James Lui, Aramark/IOUG Board Member
Usability Feedback Sessions: Oracle welcomed more than 60,000 people to San Francisco in September for the OpenWorld conference. This year marked the sixth year for the onsite usability lab at OpenWorld. More than 80 customers and partners provided their feedback on a variety of next-generation Oracle product designs during the 94 one-on-one sessions and one focus group offered. The Oracle Apps UX team partnered with Oracle Middleware User Experience, My Oracle Support, Oracle E-Business Suite, Oracle Cloud Social Platform, and Oracle Fusion Product Strategy teams to make these sessions possible.
At the end of each session, we ask customers to complete a short survey about their experience. Participants provided the following comments when asked “How has your understanding of Oracle User Experience changed now that you have participated in our sessions?”
“…I am very happy that Oracle is conducting these sessions. OpenWorld is a perfect opportunity to get a whole bunch of Oracle customers in one place and give them the chance to work on these things.” – Ben Bamberg, University Of Wisconsin Hospitals & Clinics

“I was not aware that these types of sessions occurred, and I am very happy to know that real human input from actual users such as myself is at least taken into consideration.” – Peter Brandolini, usability test participant representing the manufacturing industry

“Oracle user experience teams are committed to providing easy-to-use and effective tools for executives, managers, and hands-on staff.” – Danita Fleck, usability test participant representing the high tech industry

“I had no idea there was the Oracle User Experience. It's nice to know you include your users in the development of new applications.” – Emily O’Mara, Louisville Water Company
Oracle Headquarters Usability Lab Tours: For the third year in a row, the Oracle Apps UX team hosted exclusive usability lab tours for Oracle OpenWorld guests. The tours offered a unique experience for OpenWorld attendees, and as always, the tours were extremely popular. This year, more than 150 guests from around the globe joined us at Oracle headquarters in Redwood Shores, California for the lab tours on Thursday, September 26.

During the tours, customers and partners were shown how Oracle uses best practices to create innovative, next-generation user interfaces. Our usability experts demonstrated our eye-tracking technology, the SMART board interactive whiteboard, and our latest design concepts for mobile enterprise applications on the smartphone and tablet.
Jatin Thaker, Director User Experience, Oracle Apps UX, demos the new simplified user interface for Oracle HCM Cloud during a tour.
When we asked tour attendees, “What did you like about the tour?” they responded with the following:
“Learning about the usability team, facilities, equipment, and the effort that goes into making UI better for all Oracle users. Learning that Oracle took the best of breed from JD Edwards, PeopleSoft, and Oracle to form the current Usability processes. Seeing in person how the eye-tracking software works was enlightening.” – Pat Free, IT Operations Manager at Havi Global Solutions

“First time at Oracle HQ and got to see a little on how the Oracle team goes about refining user experience. I liked the demonstration using the eye mapping on how users navigate on screens.” – Tony Kim, Oracle Domain Lead at Telstra Corporation
Apps 13 (UK OUG Applications Conference): London, England
The UK OUG made a major change this year and split its applications and technology content into two separate conferences. UK OUG Applications Conference: Apps 13 marked the first of its kind. The conference, which spanned three days (October 14 to 16), was held at the Brewery in central London and featured an array of presentations, ranging from end users telling their stories to high-level presentations covering the latest product roadmaps.
Jeremy Ashley, Vice President of Oracle Applications User Experience, presented the Applications Transformation Community Keynote the first day of the conference and noted how Oracle has invested heavily in user experience when designing Oracle Fusion Applications. In addition, two of our Directors Ultan O'Broin and Kristin Desmond outlined different approaches to tailoring your apps in the cloud, one using Oracle Composers and the other using with UX design patterns. Finally, Harris Kravatz, Senior Manager, PeopleSoft User Experience gave a preview of the new experience for PeopleSoft tablet and smart phone applications in his presentation.

For the sixth year in a row, the Apps UX team ran a lab in the UK, with a total of 27 customers providing feedback on three studies.
This is the simplified user interface springboard in Oracle HCM Cloud, from where you can enter various functional areas within the simplified user interface was shown to customers that visited the Walk In Lab.
Additionally, for the first time, the Apps UX team opened its lab and provided walk-in sessions where customers could meet our user experience experts. These sessions were very popular, with almost 50 customers dropping in during the conference. Some customers popped in for just a few minutes, while others lingered for much longer to see our latest Oracle Fusion Applications Release 7 designs and PeopleSoft 9.2 enhancements. In addition to the product demos, the customers were introduced to our testing methodologies, including how we use eye-tracking technology to learn where and how our users scan screens with their eyes when they are searching for key information.
Tech 13 (UK OUG Technology Conference): Manchester, England
The Applications User Experience team will have two presentations at the upcoming UK OUG Tech 13 conference in Manchester, England. Noel Portugal and Jeremy Ashley will present “Oracle Fusion & Cloud Applications: A Platform for Building New User Experiences.” Ultan O’Broin, Director, Oracle Applications User Experience, will be presenting a session entitled “Tailoring Your Applications User Experiences in the Cloud” You can learn more about his presentation on our Usable Apps Events page.
Simplified User Interface in Oracle Fusion Applications Fronts Oracle Cloud Offerings
The next evolution of the Oracle user experience—the simplified user interface for Oracle Fusion Applications Cloud Service—made its debut in Oracle Fusion Human Capital Management (HCM) Base Cloud Service and Oracle Sales Cloud.

This new streamlined interface, aimed at accommodating today’s on-the-go workers who need a means for completing high-frequency tasks on their portable devices, works across platforms, from tablet to laptop to desktop, with easy opportunities for tailoring.

Learn more and see examples of this latest innovation by reading this article on Usable Apps, the website devoted to the Oracle user experience.
Oracle Announces PeopleSoft User Experience Guidelines
The PeopleSoft Applications User Experience team is excited to announce the release of the PeopleSoft User Experience (UX) Guidelines. The PeopleSoft UX Guidelines contain information about using key PeopleSoft components to create highly usable, efficient, and productive experiences for Oracle customers. For more information, see Oracle Announces PeopleSoft User Experience Guidelines.
PeopleSoft UX Guidelines
Tablet Design Guide, Endeca Patterns Now Available
UX Direct, an Oracle program that offers consultants, partners, and customers the same scientifically proven and reusable user experience best practices that Oracle uses to build Oracle Applications, recently added links to a new design guide for creating tablet-based solutions for enterprise applications and to the recently published Endeca User Interface Design Pattern Library.

The tablet design guide is available from the UX Direct home page, in the Latest Resources section. The guide provides basic help for designers, developers, and project managers trying to approach tablet design and testing from an enterprise perspective. To hear what developers are saying about the guide, read Ultan O’Broin’s post on the User Experience Assistance blog.

The newly released Endeca User Interface Design Pattern Library is also available from the UX Direct home page and from a post on the User Experience Assistance blog. The library provides principled ways to solve common user interface design problems related to search, faceted navigation, and discovery.
Building Great-Looking, Usable Apps
Are you a business analyst or developer looking for an efficient and effective way to ensure a better user experience as you tailor an application? The following experts from or trained by the Oracle Apps UX team offer tips on keeping your applications usable so that your users can be more productive.
  • Ultan O’Broin, Director, Oracle Applications User Experience, talks about making great-looking applications with a productive user experience in an interview for the Oracle Latin America OTN Tour.
  • Lonneke Dikmans, Oracle Fusion UX advocate, writes about building an effective user experience in her O Tech Magazine article entitled “Stop Generating your User Interface! Start designing IT!”
  • Sten Vesterli, Oracle Fusion UX advocate, writes about ADF in his post entitled “ADF Architecture Made Simple: Small, Medium, Large.”
  • Richard Bingham, Applications Architect on the Oracle Fusion Applications Developer Relations blog, provides links to several videos that show many customization and development tasks using the Oracle Fusion Applications platform.
The Feng Shui of Oracle Fusion
In his article for Oracle Scene magazine, Grant Ronald of Oracle writes about the science of usability, the ways of implementing that science, and how to submerge yourself in the Feng Shui of application design.

Ronald, Director of Product Management, Oracle Application Development Tools, also discusses the cost of bad design and user experience at Oracle.
Discuss Big Data with VoX
Check the Voice of User Experience, or VoX, blog for a three-part series on Endeca and big data. In the first post, Oracle User Experience Director Misha Vaughan writes about a partner summit on the user experiences of big data. The second post is an interview with John Fuller, Consulting User Experience Designer for Endeca, about his team’s key requirements for designing usability into the user interfaces for Endeca Information Discovery. The third post discusses the emerging thinking on design principles for delivering the power of big data to regular end users.
Hands-On Workshop with Oracle Fusion Applications and ADF UX Desktop Design
In a recent post on the Voice of User Experience, or VoX, blog, Oracle User Experience Director Misha Vaughan describes a new kind of workshop for partners and a handful of internal Oracle sales folks on extending Oracle Fusion Applications and building custom applications with Application Development Framework (ADF)—all while maintaining the Oracle user experience.

To learn more about this three-day workshop, visit the Usable Apps blog. These recent posts highlight several of the topics discussed during the workshop:
Update from the Oracle Usability Advisory Board
September was a busy and productive month for the Oracle Usability Advisory Board. At Oracle OpenWorld 2013, we had our annual board luncheon with 40 board members and guests. Additionally, participants interacted in parallel working group sessions where they provided feedback on prerelease user experience designs for Oracle Applications. Here are some of the sessions: customer keynote, infographics, interactive analytic tools design exercise, Oracle Fusion First Time User Experience, Oracle Fusion Applications Disaster Recovery, interactive visualizations, Oracle Fusion Cloud, UX Direct, and Localizing and Translating Oracle Applications.
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