The purpose of a Dashboard is to provide a single place to view a high-level summary of information relevant to a specific role. The user can then drill down to whatever level of detail is necessary. For example, a Manager’s Dashboard could include self service actions regarding individual employees or an entire department. It’s an aggregation of the most important information needed to perform the activities relating to the user’s specific role.
Consider Dashboards and WorkCenters as separate concepts even though some of their purposes overlap. The difference between a Dashboard and a WorkCenter is not so much in their content but in their different purposes.
The following descriptions attempt to clarify the differences between a Dashboard and a WorkCenter:
A typical use of a Dashboard is to enable users to monitor information in order to prioritize which transactions to complete first.
WorkCenters enable users to complete transactions specific to a business process or task.