Cloud Leader
Jeff Erickson
Year In, Year Out
A cloud platform offers many advantages over company-owned data centers, but the most compelling benefit comes from the steady stream of innovations delivered to you through quarterly updates that continue to arrive year after year—bringing upgrades such as artificial intelligence and machine learning features such as the ones Oracle has developed recently for its cloud applications.

The update process is simple and effective: Press the button, download it, it works, said Oracle’s Steve Miranda in his Oracle OpenWorld keynote. It guarantees that cloud apps are “always current,” Miranda said, and cloud customers can turn on new features “when they see fit.”

Jeff Erickson, Oracle Editor at Large
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Why Embed AI into Apps
Oracle CEO Mark Hurd recently predicted AI in every cloud application by 2025. That’s very achievable, says Clive Swan of Oracle Adaptive Intelligent Apps, citing advances in Oracle’s intelligent enterprise resource planning, human capital management, and more. The payoff? Using AI capabilities embedded in applications your employees use every day—such as a time card app that learns work habits and can proactively fill out a timesheet for the employee to approve it. A framework for your AI strategy.
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Why ‘Strategic IoT’ Is Key
It might be tempting to “go crazy and build out all the machine learning or blockchain applications you’d like to,” says Oracle’s Rick Jewell, but then you must find, pay, and retain developers and data scientists. To provide an alternative, Oracle has rolled out five applications for specific functions in its IoT platform—to monitor assets, production, vehicle fleets, and customer service as well as ensure worker health and safety. More expert insight from Oracle OpenWorld.
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Next-Gen Chatbots Will Change Business
In the future, many customer service tasks will be handled by bots, but new roles for humans—such as “bot boss”—will be invented and critical to corporate success, says Oracle CEO Mark Hurd, who predicts that some 60% of IT jobs in 2025 haven’t even been invented yet. Two more specific ways Oracle Digital Assistant, which was launched last month to help companies build and use these next-generation interfaces, will change your work life.
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HR Overhaul Helps Memphis Strengthen Its Emergency Services
“Our ability to attract and retain top talent makes a huge difference in our ability to deliver emergency services,” says Alexandria Smith, Memphis’s chief HR officer. Among her first decisions? Replacing the city’s hiring, benefits management, and other on-premises HR applications with Oracle Human Capital Management Cloud. The new platform, with its recent addition of Oracle’s Taleo recruiting module, positions the HR team to hire and onboard emergency workers more efficiently through social sourcing and workflow. The gains so far.
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CargoSmart Brings Blockchain to Shipping
CargoSmart thinks using blockchain in its logistics and shipping management business could bring a 65% time savings over handling paper, says Chief Operating Officer Lionel Louie. The benefit, he says, is a new level of “trust and transparency.” 
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