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Jeff Erickson
For you this week:
We dive into the new cloud alliance between Oracle and Microsoft. And we hear from Oracle CEO Mark Hurd on why you should tap artificial intelligence if you want to improve customer service. Plus, TrueBlue’s CFO replaces a jumble of payroll and other legacy apps with cloud applications, and a new video explores disaster resilience with a Japanese research institute that’s dedicated to the task.

By Jeff Erickson, Oracle Editor-at-Large  
Oracle and Microsoft
Oracle and Microsoft Interconnect Clouds
The alliance between Microsoft and Oracle, “moves customers towards the promise of nimble apps that can shift from cloud to cloud easily, and even deploying individual apps that span multiple clouds,” says Oracle’s Vinay Kumar (Shivagange Chandrashekar), vice president of product management. Common multi-cloud use cases.
Mark Hurd
Mark Hurd: Bring in AI to Improve Service
With AI, fewer customers will have to deal with those, “Who are you? Can you repeat your account number? What’s your problem?” questions. All of those basic interactions will get automated, says Oracle CEO Mark Hurd, who predicts that 85% of customer interactions will be automated by 2025. The best frontline employees will spend their time solving customers’ most difficult problems.
Single Cloud ERP
From 20 Applications to a Single Cloud ERP
“We had four different permanent payroll providers, three separate time-clock entry systems, and a couple of different expense systems, just to name a few,” says Derrek Gafford, TrueBlue’s CFO and executive vice president. The answer: migrating from a legacy application to Oracle Cloud ERP and payroll applications for all 6,000 permanent employees. Time to innovate.
Disaster Video
Video: Protecting Future Generations From Disaster
Japan’s National Research Institute for Earth Science and Disaster Resilience (NIED) leads global disaster research that pursues innovations to protect citizens and shares them with the world. “Oracle Cloud helps us share information to build safer cities and make sure response teams are always ready,” says NIED President Haruo Hayashi. 
OSC Troubleshooting
Tech Dive: Simplifying Troubleshooting for Oracle Service Cloud Admins and Agents
Errors can have many root causes. Troubleshooting starts with getting the right details about the error. The “Troubleshoot Extension Sample Code” was created to automatically capture information, so all the cloud admin needs to do is push the "start" button. The BUI Version and the .NET Add-In Version.
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Autonomous Database

Try Oracle Autonomous Database: 3,300 Free Hours 
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Oracle OpenWorld: Sponsor and Exhibit Opportunities
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