This week: Hotels are innovating to bring travelers back—safely. Communications provider 8x8 says Oracle Cloud was just what it needed to meet the surging demand for videoconferencing. Utilities provide personalized tips for consumers eager to cut energy usage—and bills. Also: Harvesting customer insights from call centers.
Communications provider 8x8 saw demand for its free videoconferencing service skyrocket in March. Here’s how the company cut costs and improved performance by 20 percent.
What do your customers really think of you? They’re telling you every day—if you just listen. Tony McCormack, CEO of Joulica, explains how advanced analytics are becoming as essential as a good headset to call center staff.