Oracle Support Essentials
Dear Customer,

Oracle Support delivers essential training for our customers via live web conferences and recorded sessions. These webcasts are included in your Oracle Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.

Oracle Support Essentials cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.

Explore the offered sessions below and click the "See times and register" link for the session of your choice. Bookmark Oracle Support Essentials March 2019 (Doc ID 1676694.1) for quick access to the latest Oracle Support Essentials schedule.
Live Webcasts
NOTE: Some session dates may carry over to a different day based on time zone.
Customer User Administration
Customer User Administration is designed for customers to gain an understanding of the administration and access model for My Oracle Support.

Available in English | March 14
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Finding Answers in My Oracle Support
This webcast is designed for customers who want to gain expertise in the searching options available in My Oracle Support.

Available in English | March 28

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My Oracle Support Community
This presentation is a great opportunity to learn how you can solve problems faster with real-time access to an expanded circle of influence, how you can share ideas for product enhancements, how you can build and organize your own knowledge network, how you can in turn share your own expertise and build a reputation within your community.

Available in English | March 20

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Oracle Cloud Support
This webcast includes an introduction to the Oracle Cloud Support portal as well as Support's resources, terminology, and best practices.

Available in English | March 12, 13, 20
Available in Spanish | March 21
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Service Request Flow and Best Practices
An overview of the Service Request (SR) flow, tips and best practices to save time and avoid delays, how to create a well-formed SR, how and when to gain management attention to your SR as well as how to manage and update your.

Available in English | March 19, 28
Available in Spanish | March 27
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Using My Oracle Support
Learn how to set up My Oracle Support application features to increase your productivity and help streamline your support activities.

Available in English | March 13, 20, 21
Available in Spanish | March 14
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Working Effectively with Support
Improve your knowledge and use of My Oracle Support’s features and functionality. You’ll learn to increase productivity with time-saving tips and best practices; maximize the health and availability of your software and systems through proactive tools and diagnostics; and leverage the insights and skills you gain to optimize your support experience.

Available in English | March 26

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Working Effectively with Support - Taleo
This session is targeted for Taleo users who want to learn more about the Oracle Customer Support Environment and get the most value from their Oracle Support contract.

Available in English | March 27
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* Includes recorded video and presentation for download.

If you have further questions, please contact us by submitting a question to or in My Oracle Support Communities.
How-to Training Video Series
In addition to the live webcasts, Oracle Support offers How-to training videos to supplement topics discussed in the Essentials Series. The How-to training videos allow you to quickly learn the details of each feature in My Oracle Support in just a few minutes. You may easily select the videos by experience level, role, or task you are attempting to perform.

Please refer to How to use My Oracle Support - How-to Training Video Series (Doc ID 603505.1) for the available topics and videos.
Oracle Support Accreditation Series
The Oracle Support Accreditation Series offers training for best practices and tips directly from Oracle Support product experts to help maximize the effectiveness of your efforts. This is a great option if you wish to increase your expertise across the core Oracle Support tools, develop a customized toolkit of resources that align to your role, and implement recommended best practices, such as automated email updates, to save time and drive efficiency.

Start your learning path today by visiting the Oracle Support Accreditation - Series Index (Doc ID 1583898.1).