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| Oracle Support Essentials |
Dear Customer,
Oracle Support delivers essential training for our customers via live web conferences and recorded sessions. These webcasts are included in your Oracle Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.
Oracle Support Essentials cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.
Explore the offered sessions below and click the "See Times and Register" link for the session of your choice. Bookmark Oracle Support Essentials May 2020 (Doc ID 1676694.1) for quick access to the latest Oracle Support Essentials schedule.
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| Live Webcasts |
| NOTE: Some session dates may carry over to a different day based on time zone. |
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| Customer User Administration |
In this session, you'll learn basic functions of the Customer User Administrator role and best practices for managing new and existing users access. In addition, you will gain an understanding of the access model for My Oracle Support, and learn about leveraging Support Identifier Groups.
Available in English | May 7
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| Service Request Flow and Best Practices |
This session provides an overview of how to create, monitor, and maintain your service requests. Learn best practices that save time, help you avoid delays, and gain management attention on your service requests.
Available in English | May 26, 27
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| Using My Oracle Support |
This session provides an overview of My Oracle Support. You'll learn to customize your dashboard, search for content and patches, setup Hot Topics alerts, and create service requests. In addition, you learn how to leverage the Get Proactive portfolio and how to get started with My Oracle Support Community.
Available in English | May 13, 19
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| Working Effectively with Support |
In this session, you'll learn how you can increase productivity with time-saving tips and best practices. Maximize the health and availability of your software and systems through proactive tools and diagnostics, and leverage the insights and skills you gain to optimize your support experience.
Available in English | May 7
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| Working Effectively with Support - Hospitality and Food & Beverage Users |
This session offers new and current Oracle Hospitality and Food & Beverage Support customers an introduction to the My Oracle Support Portal and how they can use it to improve their support experience. Topics include registering for and using the portal, creating and managing service requests, leveraging knowledge to troubleshoot and resolve common issues, and introducing the Customer User Administrator role.
Available in English | Multiple Sessions |
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| Working Effectively with Support - Taleo |
This session is targeted to Cloud Taleo Users who want to get the most value from their Oracle Support contract. Learn about the different Cloud roles, best practices, and how to adopt the features and functionality that come with the Cloud Support portal and My Oracle Support portal.
Available in English | May 12 |
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| How-to Training Video Series |
In addition to the live webcasts, Oracle Support offers How-to training videos to supplement topics discussed in the Essentials Series. The How-to training videos allow you to quickly learn the details of each feature in My Oracle Support in just a few minutes. You may easily select the videos by experience level, role, or task you are attempting to perform.
Please refer to How to use My Oracle Support - How-to Training Video Series (Doc ID 603505.2) for the available topics and videos. |
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| Oracle Support Accreditation Series |
The Oracle Support Accreditation Series offers training for best practices and tips directly from Oracle Support product experts to help maximize the effectiveness of your efforts. This is a great option if you wish to increase your expertise across the core Oracle Support tools, develop a customized toolkit of resources that align to your role, and implement recommended best practices, such as automated email updates, to save time and drive efficiency.
Start your learning path today by visiting the Oracle Support Accreditation - Series Index (Doc ID 1583898.2). |
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