Oracle
Week of May 14, 2018
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Editor’s Note
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Jeff Erickson
Super Support
When a company moves a critical application out of its own data center and into the cloud, it requires a different kind of support. In response, Oracle is making its Platinum-level support services—including 24/7 rapid-response technical support and proactive technical monitoring—available at no additional cost to all customers of Oracle Fusion SaaS apps. The goal is to ensure that customers running these mission-critical apps have everything they need to succeed. “Our objective is to put out a service capability that is simply the best—bar none,” says Oracle CEO Mark Hurd. See what comes with Platinum-level services and read how access to cloud and self-driving technology is leveling the playing field for companies around the globe.

— Jeff Erickson, Oracle Editor at Large
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Video: Dian Fossey Gorilla Fund—Modern Conservation, Backed by Data
More Cloud News
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Key to AutoZone Growth Strategy: Finding the Right People
The auto parts company expects its new talent system to help it attract employees who will continue the retailer’s tradition of “going the extra mile” for customers. AutoZone’s previous recruiting platform needed a lot of customizing and special coding, but the new cloud-based HR system is far more efficient for IT, store managers, and job seekers.
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9 Takeaways from the RSA Conference
Ransomware? Are we already hacked? Could artificial intelligence help protect us? When it comes to information security, you can be forgiven for not knowing what to worry about first, or most. Consider these nine real-world takeaways from the RSA security conference for perspective.
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Mark Hurd Shares Leadership Insights
Oracle CEO Mark Hurd advises those who aspire to become a chief executive someday: “Don’t rush.” Hurd encourages those with leadership ambition to “learn everything you can, do as many roles as you can.”
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Kubernetes Keeps Maturing as an Enterprise Platform
Kubernetes, the container-based orchestration system, is helping ever-more-complex clusters thrive, such as with CERN’s vast workload, comprising 4,300 projects with 250 petabytes of data and 3,300 users, running on 320,000 cores within 10,000 hypervisors organized in 210 Kubernetes clusters.
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Targeted Marketing Helps Mindbody ‘Make America Well’
Nearly 60,000 companies subscribe to Mindbody’s cloud-based wellness platform, which runs on a single cloud service. By aggregating all of these businesses together on one platform, Mindbody makes it easier for its clients to grow their businesses.
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Police Need Better Infrastructure to Sort Through Digital Evidence
With so many people having the ability to capture video images of a crime or a suspect fleeing the scene, the process of sorting through all of that data is now one of the main functions of detective work. However, it’s time-consuming, increasingly complicated, and often expensive for police agencies. Find out how the tech industry is making that monumental task easier.
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How Photobox Cut the Number of Contact Center Calls 20%
Photobox, Europe’s largest personalized gift service, has refreshed its website FAQ section by using customer data to predict likely queries. The result: the company has reduced the number of contact center calls by 20%. The next step will be to mine customer interaction insights to help power an AI-based chatbot virtual sales agent.
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ConnectOne Levels the Playing Field with ERP Cloud
How is ConnectOne Bank using the cloud to compete with much larger institutions? Controller Neil Martucci explains how being an early adopter of cloud ERP helps it beat rivals in efficiency measures.
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Events
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May–June | Worldwide
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May–July | Worldwide
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Oracle OpenWorld 2018
October 22–25 | San Francisco
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Oracle Code One 2018
October 22–25 | San Francisco
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