Oracle Support
My Oracle Support Essentials Webcasts

Dear Customer,

Oracle Support delivers essential training for our customers via live web conferences and recorded sessions. These webcasts are included in your Oracle Premier Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.

Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.

Explore the offered sessions below and click the "See times and register" link for the session of your choice. Bookmark My Oracle Support Essentials Webcasts June 2018 (Doc ID 1676694.1) for quick access to the latest My Oracle Support Essentials webcast schedule.



NOTE: Some session dates may carry over to a different day based on time zone.

Webcast Description Available Languages Dates Live Webcast
Using My Oracle Support

Learn how to set up My Oracle Support application features to increase your productivity and help streamline your support activities. English, Spanish June 12, 13 See times and register*
Oracle Cloud Support

This webcast includes an introduction to the Oracle Cloud Support portal as well as Support's resources, terminology, and best practices. English, Spanish, June 21 See times and register*
Service Request Flow and Best Practices

An overview of the Service Request (SR) flow, tips and best practices to save time and avoid delays, how to create a well-formed SR, how and when to gain management attention to your SR as well as how to manage and update your. English, Spanish June 13, 14 See times and register*
Working Effectively with Support

Improve your knowledge and use of My Oracle Support’s features and functionality. You’ll learn to increase productivity with time-saving tips and best practices; maximize the health and availability of your software and systems through proactive tools and diagnostics; and leverage the insights and skills you gain to optimize your support experience. English, Spanish June 20 See times and register*
Finding Answers in My Oracle Support

This webcast is designed for customers who want to gain expertise in the searching options available in My Oracle Support. English, Spanish June 27 See times and register*
* Includes recorded video and presentation for download


In addition to the live webcasts, Oracle Support offers how-to training videos to supplement topics discussed in the Essentials Series. The how-to training videos allow you to quickly learn the details of each feature in My Oracle Support in just a few minutes. You may easily select the videos by experience level, role, or task you are attempting to perform.

Please refer to How to use My Oracle Support - How-to Training Video Series (Doc ID 603505.1) for the available topics and videos.


The Oracle Support Accreditation Series offers training for best practices and tips directly from Oracle Support product experts to help maximize the effectiveness of your efforts. This is a great option if you wish to increase your expertise across the core Oracle Support tools, develop a customized toolkit of resources that align to your role, and implement recommended best practices, such as automated email updates, to save time and drive efficiency.

Start your learning path today by visiting the Oracle Support Accreditation - Series Index (Doc ID 1583898.1).

If you have further questions, please contact us by submitting a question to or in My Oracle Support Communities.

Oracle Corporation