Oracle
All the Help You Need - Just a Click Away
As part of the modernization of Oracle PartnerNetwork (OPN), we are thrilled to announce the transformation of Oracle’s Partner Assistance model.

Starting on October 1, all the help you need - whether it’s an inquiry around the program details or a question on transacting with Oracle - is just a simple click away by going to the Oracle PartnerHelp online portal!

Key Highlights:
bullet Need a fast way to find information?  Just ask your question through the self-service search tool for suggested answers tailored to the most commonly asked questions
bullet Need additional assistance?  The form-based inquiry submission will automatically route your request into the hands of a knowledgeable Partner Assistance agent faster than ever!
bullet Need help even late at night?  Partner Assistance will be available 24x5, striving for 24 hour response time to even the most complex inquiries
bullet Need a way to manage your inquiries?  PartnerHelp portal provides the ability for you to manage your questions and view request histories
As shared during Oracle OpenWorld, one of the core tenets of the Oracle PartnerNetwork modernization effort is to simplify and streamline how we engage with you, our valued partner. The enhanced Partner Assistance model is part of our transformational efforts to ensure customer success as we, together, accelerate the adoption of Oracle Cloud, and maximize continuous license & hardware growth!

Looking forward to your input and feedback as we continue to strive to improve the partner experience with Oracle PartnerNetwork!

The Oracle PartnerNetwork Team
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