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Oracle stock is rated as a buy by Barron’s. Called "a new giant" in cloud computing, Barron’s cover story is bullish on Oracle’s cloud software prospects.
Read the articleLarry Ellison is reshaping the cloud software landscape by combining/integrating Oracle’s suite of CX cloud applications (sales, service, marketing) with Oracle Data Cloud products and changing the name of this new suite of cloud CX apps from "CX" to "Advertising and CX." And it is more—much more—than a simple name change or shuffling of words.
Read the articleOracle Customer Experience (CX) updated Oracle Marketing, Oracle Sales, and Oracle Service. Updated sales cloud features include new digital assistant that lets users talk to their CRM systems and use voice commands for things such as creating follow-up tasks on mobile devices.
Read the articleOracle Customer Experience (CX) updated Oracle Marketing, Oracle Sales, and Oracle Service. The updated B2B sales capabilities include a digital voice assistant that allows salespeople to access their CRMs, connect with buyers in their preferred channels, and view quotes quickly. Oracle Sales has also updated its UI with smart lists, infolets, and advanced search capabilities.
Read the articleIn a recent innovation showcase, Oracle announced updates to the Oracle Fusion Cloud CX suite including features for B2B sales and customer service teams. For sales teams, Oracle Sales has an updated digital assistant so sales reps can use voice commands to update CRM records, make calls, or send email. Oracle also added configurable infolets to its CRM interface and more.
Read the articleOracle announced updates to Oracle Cloud Customer Experience (CX). New features been added to Oracle Sales, Oracle Service, and Oracle Marketing speed up sales cycles, resolve customer service inquiries faster, and enhance loyalty marketing initiatives with CDP integration.
Read the articleOracle announced updates to sales, service, and marketing cloud applications including to its Sales, Service, and Loyalty applications. Sales cloud innovations include new voice capabilities, streamlined quoting, and a more actionable user interface with data-based recommendations.
Read the articleSoftwareReview's latest customer rankings have been published in its Emotional Footprint Report on Customer Relationship Management. The report is based entirely on attitudinal data captured from verified owners of each CRM system reviewed. Oracle Sales reigns as one of the top four most popular CRM systems with their users, having the highest combined Value Index and Net Emotional Footprint scores across all CRM vendors included in the study.
Read the articleOracle is adding new AI features to cloud-based Oracle Sales and has focused development cycles on AI-infused features to get functionality out to businesses quicker.
Read the articleSales and ecommerce leaders are using more than CRM systems to support complex sales and ecommerce sales models. It takes a fully connected CRM solution with an integrated customer data platform (CDP) to improve the experience for both sellers and buyers.
Read the articleOracle has announced a new cloud-based customer experience (CX) solution for the communications industry. Oracle Digital Experience for Communications captures and analyzes customer interaction data from CRM systems and back-office operations to help service providers better understand their customers’ unique buying behaviors and preferences. With this understanding, they can quickly launch compelling new offers and products, provide better customer service, and increase sales.
Read the articleKatrina Gosek, vice president of product portfolio strategy, Oracle CX Sales and Commerce highlights the findings in Oracle’s newest research report, Getting Past the Breaking Point and how businesses can use that insight to improve both the online (ecommerce) and offline buying and selling experience.
Read the articleLarry Ellison, Oracle’s chairman and chief technology officer, shared insights and opinions during a recent discussion with Rob Tarkoff, the executive vice president who leads Oracle’s cloud customer experience (CX) business, which includes sales, marketing, customer service, and ecommerce cloud applications.
Read the articleOracle has updated both CRM and ecommerce applications as part of an update to Oracle Cloud CX including AI connections, interface upgrades, and more hooks into other CX applications and ERP systems that track inventory availability.
Read the articleOracle has a plan to help businesses in every industry transform the customer experience. This plan is unique as, unlike Salesforce and other CX players that are only now starting to acquire the industry expertise required, Oracle has been focused on building extremely deep industry domain knowledge for many, many years.
Read the articleOracle released Digital Experience for Communications, a customized version of Oracle Cloud CX for the telecommunications industry that incorporates the company's customer data platform (CDP).
Read the articleCRM is more than marketing cloud and sales cloud. It’s about data and a full suite of cloud applications that include CX, ERP, SCM, and connected data.
Read the storyOutdated CRM systems are hurting sales teams’ productivity, and some are taking drastic measures, according to a new study conducted by CRM analyst firm Beagle Research Group in partnership with Oracle.
Learn moreLearn how two companies are using CX software from Oracle—marketing cloud, sales cloud, service cloud, and commerce cloud—to gain agility, remain adaptable, stay in alignment, remain authentic, and take the right actions.
Read their storiesWith COVID-19, the ABC Fine Wine & Spirits had to manage a rapid jump in demand. The retailer created a new position and leaned into its partnership with Oracle to bring BOPIS, delivery and omnichannel capabilities up to speed in a hurry. The effort paid off, and ABC is continuing to refine its efforts amid positive customer response to its initial ecommerce pivot. Read more in the Q&A with Sean Kelly, VP and Chief Marketing Officer.
Read the articleAs many organizations are responding to the growth in online sales during the COVID-19 pandemic Oracle CX Commerce is being leveraged by customers to run multiple ecommerce sites from the same cloud platform.
Learn moreIn CXOtoday, Shashi Seth, senior vice president of Oracle CX Marketing, discusses how Oracle is helping marketers manage and respond to changes during the recent COVID-19 pandemic with the help of new enhancements to its Oracle CX Marketing.
Learn moreUpdates to Oracle CX Marketing include new ABM capabilities and Eloqua integrations that will enable organizations to better learn about their customers and create more impactful customer interactions.
Learn moreAt the virtual Oracle Cloud CX summit, Shashi Seth, SVP of Oracle Marketing Cloud, discusses Oracle’s current CX roadmap, which includes new ways to help customers accomplish more with fewer resources in less time.
Learn moreRob Tarkoff, executive vice president of CX and Oracle Data Cloud, discusses the how leveraging AI and machine learning can make every customer impactful in the experience economy.
Learn moreOracle’s Nate Skinner, SVP and global marketing leader for customer experience at Oracle, discusses why the global pandemic is bringing into clear focus the importance of the “experience economy,” and how AI can help create stronger relationships with the customers.
Learn moreRob Tarkoff, executive vice president of Oracle CX and Oracle Data Cloud, shares the details about new integrations into Oracle's customer experience SaaS application stack.
Learn moreKayleigh Halko, senior manager of CX product strategy, Oracle, discusses how companies can harness the rise of inside sales to adapt to remote selling models that are becoming more prevalent in today’s market.
Learn moreIn a podcast for DMEXCO, Oracle’s Rob Tarkoff, EVP, CX and Oracle Data Cloud, Fusion CX Development, spoke to influencer Alex Wunschel where he covers customer experience, trust, and “The New Next” answering questions, such as “Why is trust so crucial in the customer experience?”
Learn moreKevin Whitcher, vice president, product management of Moat by Oracle Data Cloud, discusses five tips to optimize measurement strategies across TV and digital to ensure that marketers are making the most of their ad spend.
Learn moreDerek Wise, chief product officer for Oracle Data Cloud, discusses what advertisers should consider when trying to reach potential customers, as people juggle multiple personal and work responsibilities from their homes.
Learn moreThe Oracle Data Cloud unit announced that its cross-platform reach tool, Moat Reach, can now be integrated to pull identity graph and ACR data from the TV ad measurement company iSpot.tv, which has 14 million TV devices in its measurement network.
Learn moreCustomer data platforms (CDPs) enable you to gather data from a range of channels, platforms, and devices to create a whole, up-to-date view of your customer. According to a research study commissioned by Oracle, companies that effectively use CDPs garner more than 2.5 times more in customer lifetime value than those that don’t.
Learn moreChris Langel, vice president, Sales and Partnerships, Oracle Data Cloud, discusses how brand suitability is the logical evolution in brand safety, as it provides rigorous, context-based protections for advertisers from appearing near unsafe, illegal, or inappropriate content.
Learn moreCX blogger Shep Hyken highlights a recent article by Oracle’s Emily Rudin, senior director of loyalty sales, as one of the top reads of the week. The article discusses how to keep customers active in loyalty programs.
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