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CX Service Rule Book
Ripping Up the
Service Rule Book
In the world of modern service, is experience really everything? Improve customer satisfaction and retention by writing new rules.
Discover the Rules to Be Broken
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Introduction and Rule One
New rules, new results. And it starts with pricing. (Right?)
Find out the first rule -
Rules Two and Three
Customers speak in actions, not words. Apart from on social.
View the video now -
Rules Four and Five
It’s not all about Net Promoter Score—it’s about context.
Watch and learn why
Doing Business the Customer Service Way
Now it’s time to create a new service rule book. One that’s relevant and actionable. In fact, we’ve done it for you—dispelling common customer service myths and enstating a modern strategy for success.
In the Spotlight
iPaper
The Rise of the Digital Frontline
In the war to win hearts and minds, it’s vital to have a digital frontline.
Demo
Quick Tour
Take a quick tour of Oracle Service Cloud and discover how Oracle Applications can transform business.
Event
Think Forward: Accelerate Your Business
Oracle Modern Business Experience will help you explore ways to accelerate your business through transformation and growth.
Useful Resources
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Video: Customer Service Psychology
Get inside your customers’ heads to better the service you provide.
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iPaper: Customer Community Support
Help your customers help themselves by starting a social community.
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Keynote: When Business Meets Design
Unlock customer experiences that are better by design. Brian Solis explains how.
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Vidlets: Your Service Opportunity
Digital provides your business with challenge and possibility. Embrace it.
