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We are proud at ADDC to be the first Middle Eastern company to deploy Oracle SuperCluster M7, the world’s fastest engineered system. Its extreme performance has already delivered tangible results and will empower us to make our utility business fit for the digital age.
Abu Dhabi Distribution Company (ADDC) plans, designs, builds, and operates the Abu Dhabi water and electricity distribution network, serving more than 400,000 customers. ADDC strives to deliver world-class customer service to utility consumers in Abu Dhabi.
As part of this commitment, the company identified the need to boost the digital transformation of its business, substantially increase its e-services offerings, and provide customer-facing agents in branch offices and the contact center with high-performance systems. Hosting the databases of highly interdependent customer care and billing applications on heterogeneous hardware had introduced a considerable level of latency in the past which impacted transaction processing and response times.
We have worked with Oracle technology for many years. Oracle offers the extreme system performance that we require now and anticipate for the future. And we have a single point of accountability which makes our life much easier.
With the effective sponsorship of ADDC senior management, the vital role of the ADDC project manager, the systematic support and dedication of ADDC’s IT Service Provider Injazat Data Systems, and the close cooperation between Oracle and ADDC, all challenges were seamlessly resolved.
Oracle Advanced Customer Support implemented Oracle SuperCluster and configured Oracle Solaris. Oracle Consulting handled all migration services and project management. The project involved multiple phase inception (gathering requirements with multiple user groups), construction (trial and final migrations), transition (integration and functional testing), and production (cut-over based on identified downtime benchmarks), followed by the go-live for applications and core databases. The delivery of the customer care and billing migration project
was based on the Oracle Unified Method’s (OUM) Iterative Approach.
Abu Dhabi Distribution Company (ADDC), established in 1998 as an enterprise of Abu Dhabi Water and Electricity Authority, is responsible for distributing high quality water and electricity services to all customers in the emirate of Abu Dhabi, excluding the Al Ain region.