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Oracle Customer Success—AECOM


AECOM Achieves 90% Faster RFI Response Time


Within an hour, anything can be resolved using Aconex.

— Estman Datu Mamadra, Document Controller, AECOM

Project name: Multiple Middle East Projects
Location: Middle East
As a global leader, AECOM needed a platform to meet the varying needs of clients and projects and to support information and process management from the beginning of concept all the way through to handover. 
Business Challenge
  • Getting the entire project team on a central system from the very beginning of the project
  • Meeting project and client specific process requirements
  • Efficiently managing review cycles to keep the project on track
  • Effectively managing handover to provide the client with the most complete material in a timely fashion
  • Easy to use and fast to implement project-wide platform
  • Configurable system to meet each project’s needs
  • Project-wide visibility and tracking for all workflows
  • Tagging and reporting capabilities to support complete and efficient handover material compilation
  • Project set up took just 1 week. It was fast and easy to get the team up and running
  • Over 90% faster average RFI response time. Takes just 1 hour, compared to 2 days before Aconex
  • Over a 90% improvement in average Design Review response time. Takes just 1 hour on average, compared to 2 days before Aconex
  • Handover documentation is all tagged up front in Aconex and is then fast and easy to compile. Before using Aconex, it took weeks to complete the handover of the project



Dubai, United Arab Emirates
This story was originally published on
Published:  Aug 09, 2018