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Innovate quickly to meet the needs of your customers where they are and in their moment of need, whether in store, on their mobile applications, via chatbots, or virtually. Decide what products or services to offer and how much to charge for them, and explore new business models to grow and meet market expectations.
Discover Oracle CX for Retail and Consumer Goods in this product tour.
Provide highly interactive and engaging digital experiences that drive customer loyalty. Consolidate your data to analyze consumer behaviors and make the best decisions to drive sales and margins while controlling inventory and costs.
Harness data and apply AI to better understand your customer, deliver personalized offers to them, and increase ROI.
Optimize end-to-end customer experiences from store to web to delivery. Deliver seamless, personalized experiences that keep customers coming back.
Provide omnichannel self-service opportunities and execute ecommerce seamlessly.
Accelerate digital transformation and serve a new generation of digitally savvy customers. Oracle CX helps you manage engagement across key processes using a customer-centric, omnichannel approach and customer-driven insights.
Engage directly with your end consumer across channels, devices, and social platforms to capitalize on new opportunities.
Enable the integration of the connected consumer within existing business processes, allowing for near real-time insights. Leverage those customer insights to offer new products and services that are personalized for each customer.
Expand your digital ecosystem and develop more effective consumer goods and retail partnerships to grow your customer base.
For today’s customers, convenience matters more than the product or goods being sold. Get the right products to the right location in the right quantity, quickly, and on budget to meet your customers’ needs and expectations.
Make purchasing easy with a robust commerce platform. Ensure that the correct quantities, packaging, and sizes are always stocked—before the delivery truck leaves.
Reduce manual processes and accurately automate fulfillment to remain on time and on budget.
Distribute goods through the channels your customers want and track customer engagement through every channel.
Increase and advance digital interactions and offer your customers a frictionless experience by making it easy to access and purchase goods and offer personalized experiences.
Provide your customers with a transformative, connected, customer-centric experience across channels and key processes.
Unify front- and back-office applications, such as fulfillment and supply chain, to drive efficiency and profitability while expanding into new models that prioritize customer choice and meet demand.
Shawna Etemadi, Product Marketing Manager, Oracle
There’s no denying that 2020 is a year like no other. While online shopping is a way of life, some consumers still prefer the in-person, brick-and-mortar experience, especially during the holidays.
What five trends can retailers expect this holiday season?Read the complete post
Get up to speed on the latest Oracle CX product releases specifically focused on Consumer Goods, and ensure that your solution upgrade is a success. Review the latest features, including capability overviews, business benefits, setup considerations, and usage tips.
Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle CX, ERP Cloud, and other cloud applications. You’ll find all of these resources and more in the Oracle Help Center.
Cloud Customer Connect is Oracle›s premier online cloud community—specifically designed to promote peer-to-peer collaboration and sharing of best practices to enable members to keep pace with product strategy, and to provide a cloud solution feedback channel directly to Oracle development. Within this community, members benefit by leveraging the collective knowledge of Oracle Cloud customers and product experts.
Access training or earn a certification. Oracle University helps you develop the skills to implement, configure, manage, and use your CX applications. Get training delivered in your choice of formats. See what Oracle certifications for CX, ERP, and more are available to you.
Power innovation with partner applications and services available through Oracle Cloud Marketplace. Find the most comprehensive list of apps for sales, service, marketing, and more.