Deliver intelligent customer service that meets the moment
Change your customer service strategy to become digital first. Read our guide to learn how to adapt the service you offer to meet the rapidly changing needs of your customers and team.
Oracle is a Leader among customer engagement center solutions for 10 years in a row
Learn why Gartner recognized us for predicting customer service needs, automating processes, and helping organizations quickly adapt to COVID-19.
SPECIAL.T by Nestlé enhances customer interactions across countries and languages
Discover how SPECIAL.T by Nestlé used Oracle Service to decrease support costs while providing consistent, personalized service experiences for more than 2,000 global and local brands.
Respond quickly to shifts in business and customer demand with Oracle Service
01Innovative, immediate service
Provide the type of service customers want, when, and where they need it—whether it’s a routine issue for a single customer or a disruption affecting many.
02Digital customer service
Combine intelligent service automation and human assistance for the best service experiences anytime, anywhere—helping customers engage on any channel and stay connected.
03Empowered service agents
Free agents from repetitive tasks and give them the tools they need to deliver authentic, personalized service that increases customer loyalty.
04Connected customer service
Enhance customer service experiences by leveraging business data. Only Oracle connects customer service to marketing, sales, supply chain, and financial applications, giving you a complete picture of every customer.
Meaningful connections through service
See how the City of Albuquerque adapted their support to offer citizens award-winning experiences 24/7 via their preferred channels.
Meet customers’ digital expectations
Five steps to perfect your digital customer service strategy
Give customers choice and convenience with assisted service and self-service.
Happy agents, satisfied customers
Learn how to free customer service agents from repetitive tasks so they can focus on increasing customer value and loyalty.